A Sales Support Representative provides administrative support to sales and field sales representatives. Assists with creating sales proposals or sales presentations and demonstrations, and maintains records related to sales May obtain and document price quotes for customers; may process customer orders.
Under the direction of the Aftermarket Manager, the Technical Support/Parts Sales Associate provides customer and field service support to assist in troubleshooting through phone, email and text support, as well as specifying and selling repair parts.
Resolves all technical support contacts from customers and from field service. Maintains the technical service support log with all support contacts from customers and field service. Prepares parts quotations based on established prices, or by contacting vendors to obtain costs and to determine mark-ups as required. Conducts research and shares information with service, manufacturing and purchasing to identify old or unknown parts to provide a viable solution to customers' needs. Interfaces with engineering, production, and materials in order to quote fabrication jobs. Follows up with potential customers and secures orders. Receives and reviews purchase orders. Prepares sales contracts for orders obtained. Estimates and communicates delivery dates to customers for parts orders. Enters new customer data and other sales data for current customers into the computer database. Tracks and processes back orders, notifying proper personnel as to availability. Fields complaints concerning billing or service rendered to designated departments for investigation. Recommends services and/or preventive maintenance to customers on an ongoing basis.
To perform this job successfully, an individual should have the knowledge or ability to learn the following: Salesforce (or other CRM programs), Microsoft Office (Word, Excel, Access, PowerPoint, OneNote, Outlook), Google Workspace (Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides), Epicor (or other ERP system). Basic understanding of mechanical, electrical, and other subassemblies, as well as ability to read and identify components on mechanical and utility drawings/prints. Effectively comprehend and respond to external and internal customer needs and requests in a timely manner. Excellent communication skills and ability to use telephone, fax machine, copy machine, scanner, and computer. Lean Manufacturing or Lean Office experience is a plus. CS-ELK Resumes can be sent to jobs@completestaff.net
