Sales Support Representative

Description Position Objective:

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing outstanding customer service, resolving inquiries, and ensuring customer satisfaction. This is an excellent opportunity for individuals looking to start their career in customer service and grow within a supportive and fast-paced environment.

Position Functions:

• Field and appropriately handle all inquiries from customers, dealers, and vendors
• Distribute all customer correspondence produced by order entry
• Timely acknowledgment of all backorders and short shipments.
• Provide quotes and pricing to customers
• Update CRM with all information necessary for complete project visibility from start to finish.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with team members and other departments to resolve complex issues.

Position Expectations:

• Consistently represent the company to all customers as a team member in a professional manner.
• Enhance department/company reputation by demonstrating a team mentality to internal and external customers.
• Enhance and develop opportunities to engage customers.
• Inform customers of quote/order status in a timely and proactive manner.
• Responsible for the timely production and distribution of weekly and/or monthly quote/sales reports as defined by management.
• Process all quotes/purchase orders in a timely manner.
• Collaborate with other departments to ensure timely shipment of all customer orders.
• Answer all calls, emails, etc., in a timely and professional manner.
• Maintain a high quality of service by monitoring standards; advising the Manager of potential problems with possible resolution strategies.
• Ability to successfully resolve customer complaints/issues by investigating issues and composing responses.

Skills Customer service, Customer support, Sales support, crm, Project management, Technical support, ERP, microsoft dynamics Top Skills Details Customer service,Customer support,Sales support,crm Additional Skills & Qualifications experience working with Microsoft Dynamics Any type of inside sales or project coordinator experience Experience Level Intermediate Level Job Type & Location This is a Permanent position based out of Elkhorn, WI. Pay and Benefits The pay range for this position is $50000.00 - $65000.00/yr. Competitive salary and benefits package!

• Opportunities for professional growth and development.
• Dynamic and supportive team environment.
• Make a difference by exceeding customer expectations every day!

Workplace Type This is a fully onsite position in Elkhorn,WI. Application Deadline This position is anticipated to close on Apr 27, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.