Customer Service Associate (Retail & Order Entry) Conway Shield New Berlin, WI Job Details Full-time $16 - $18 an hour 22 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Flexible schedule Qualifications Retail customer service procedures Teamwork Sales transaction processing Processing cash transactions Stock receiving Full Job Description Reports to: Customer Service Manager Looking for a steady, full-time position with a mix of customer interaction and independent work? We're hiring a dependable Customer Service Associate to assist customers, process orders, and help keep our store running smoothly.

Job Objective:

Provide dependable, customer-focused service while supporting daily store operations in a role that balances independence and teamwork. This position is ideal for someone who enjoys taking ownership of their work while collaborating with a supportive team to keep operations running smoothly—including assisting customers, processing orders, answering phones, and maintaining an organized, welcoming environment. Responsibilities & Accountabilities Provide friendly, helpful customer service to customers in person, over the phone, and via email Assist walk-in customers with product questions, pricing, and placing orders Answer customer questions and help with orders, quotes, and general inquiries Enter customer orders accurately Share any customer concerns or feedback with management Help keep the showroom and stock areas clean, organized, and welcoming Assist with receiving and putting away incoming product deliveries Help monitor inventory and communicate low stock or overstock items Assist with inventory counts as needed Process customer payments (cash, check, credit card) Support daily store operations and assist the team as needed Perform other duties as assigned

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off

Work Location:

In person