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C
Confidential
Wireless Customer Associate
Career Insights for Sales Support Representative
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Scorecard
Based on West Virginia data
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What they do
A Sales Support Representative provides administrative support to sales and field sales representatives. Assists with creating sales proposals or sales presentations and demonstrations, and maintains records related to sales May obtain and document price quotes for customers; may process customer orders.
$38,532 / year median in West Virginia
-22% projected decline
Job Description
Better connections build better lives, and that's what we are all about. As a sales and development firm, we're seeking a Wireless Customer Associate to introduce residents to Verizon's wireless value. Whether our Wireless Customer Associates are setting up a new account or updating an existing one, they'll deliver service that keeps customers coming back. As a Wireless Customer Associate, your competitive edge is personal; you engage consumers directly, represent Verizon with confidence, and deliver the kind of account attention that digital channels can't replicate. The Wireless Customer Associate will then acquire customers, manage account relationships, and build brand awareness through genuine in-person sales interactions. Core Functions of the Wireless Customer Associate Develop new customer accounts in person by creating sales conversations and identifying qualified sales opportunities. Learn customer priorities in person and use those sales insights to support personalized Verizon sales recommendations. Keep account information, customer activity, and follow-up organized, accurate, and up to date in person. Strengthen existing accounts through consistent communication, responsive service, and relationship building. Recognize additional customer needs that may create opportunities for account development and sales growth. Guide customers through account changes, questions, and routine requests with clear communication. Preferred Skills of the Wireless Customer Associate Strong communication skills for handling questions and routine concerns. Customer-minded while remaining attentive to sales and performance goals. Organized enough to balance multiple accounts and follow-up responsibilities. Eager to learn and build a long-term career in sales and account management. Persistent when developing sales opportunities and maintaining customer engagement.