Key Holder

Key Holder

RE/DONE - 4.5

West Hollywood, CA Job Details Full-time $22 - $23 an hour 1 hour ago Benefits 401(k) Paid time off 401(k) matching Employee discount Flexible schedule Qualifications Retail sales transactions Customer communication Customer relationship building Customer returns handling Interpersonal skills Visual merchandising Merchandising Greeting customers Customer satisfaction tracking Average order value (success metric) Mid-level Client relationship development Fashion retail Store opening/closing procedures Sales conversion rate (success metric) Attention to detail Merchandising display arrangement Stocking Achieving sales targets Clean workspace maintenance Loss prevention POS systems 2 years Communication skills Consultative selling Handling customer exchanges Full Job Description Position Overview RE/DONE is seeking a passionate and driven Keyholder to join our team. As the face of our brand in-store, you'll play a key role in creating exceptional shopping experiences, building client relationships, and bringing our mission of sustainable, heritage-driven fashion to life. This role is ideal for someone who thrives in a fast-paced retail environment, is passionate about storytelling through product, and is excited to contribute to a purpose-led brand. Weekend availability is required. Key Responsibilities Deliver an

Elevated Customer Experience:

Greet every customer warmly and authentically. Understand their needs and provide personalized recommendations that reflect RE/DONE's values of sustainability, heritage, and individuality.

Achieve and Exceed Sales Goals:

Take ownership of individual sales targets and contribute to overall store performance by confidently guiding clients through their shopping experience.

Clienteling & Relationship Building:

Build lasting relationships with customers by maintaining consistent communication, remembering preferences, and providing a high-touch, client-first experience.

Product Knowledge & Brand Storytelling:

Become an expert on RE/DONE's collections, history, and mission. Share the brand story and product details with customers to create deeper engagement and loyalty.

Maintain Brand Standards & Store Presentation:

Ensure the store environment is clean, well-merchandised, and aligned with RE/DONE's premium aesthetic. Help execute floor sets, visual displays, and restocking as needed.

Operational Support:

Assist with opening and closing procedures, point-of-sale transactions, returns, and exchanges. Support inventory processes, loss prevention standards, and operational compliance. Collaborate as a

Team Player:

Work closely with store leadership and fellow team members to meet shared goals and uphold a positive, inclusive in-store culture. Qualifications 2+ years of experience in a retail or client-facing role, preferably in fashion or luxury Passion for style, sustainability, and storytelling Strong communication and interpersonal skills Organized, detail-oriented, and proactive A positive, team-first attitude with a customer-centric mindset

Pay:

$22.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Flexible schedule Paid time off

Work Location:

In person