A Retail Store Manager manages a retail store, either an independent business or a store that is part of a large retail chain. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. Supervises sales, warehouse, cleaning, maintenance and security staff and prepares work schedules. Responsible for resolving customer complaints.
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Essential Functions:
Develop business strategies to raise our customer's pool, expand store traffic, increase basket size and optimize profitability Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff Ensure high levels of customers satisfaction through excellent customer service Complete store administration and ensure compliance with policies and procedures Maintain outstanding store condition, plan and oversee in-store promotional events or displays Upholds Daiso's standards for display presentation Conduct personnel performance appraisals to assess training needs and build career paths Deal with all issues that arise from staff or customers (complaints, grievances, etc.) Managing the store, both retail and company, inventory, including loss prevention through theft and breakage Training new employees and providing ongoing education for employees Effectively create store schedules to meet customer demand while meeting payroll targets Create employee schedules, assign schedules and responsibilities to associates, checking to see if these assignments are carried through Recruiting, interviewing, hiring, disciplining, and offboarding poor-performing staff Requirements High School Diploma/GED 1-3+ Years of Relevant Experience Knowledge, Skills, and Abilities Requirements Proven experience as a retail manager or in other managerial position Knowledge of retail management best practices Outstanding communication and interpersonal abilities Excellent organizing and leadership skills Physical Requirements Seeing Ability to Travel Carrying (40 lbs) Lifting (40 lbs) Listening Personal Skills Time Management Judgement/Decision Making Strong Communication Skills Sales Experience Ability to Manage Others Driving Requirements Driving Required #IND2
