Store Manager

Role Summary

• Salary:

  $75,000
• $85,000 per year (Commensurate with experience)

• Location:

  Del Amo Fashion Center, Torrance, CA (On-site)

• Requirements:

  Bilingual proficiency in Korean and English, 3-5+ years of Retail Management experience.

•

Mission:

We are seeking a dedicated professional with a hands-on leadership style and strategic scheduling expertise to drive business growth and operational excellence at our store. About NCAT '"We satisfy our customers' styles with jewelry, hair accessories, and fashion items that bring small joys to everyday life." NCAT is dedicated to making every moment of your daily life shine with happiness, growing alongside our customers. We understand the value of our brand and are looking for talented individuals who will lead changes and drive growth with us. Key Responsibilities 1. People & Attendance Management

• On-site Floor Management:

  Maintain a physical presence on the store floor to oversee compliance with service standards and provide real-time coaching to team members.

• Strategic Scheduling:

  Analyze store traffic and sales targets to create efficient weekly/monthly schedules and optimize payroll costs.

• Strict Attendance Management:

  Continuously monitor team attendance and performance; ensure strict adherence to company policies and provide fair performance feedback.

• Talent Development:

  Lead the recruitment and onboarding of new hires; provide real-time coaching to help team members grow into accessories experts. 2. Store Operations & Payment Management

• POS & Payment Oversight:

  Manage overall POS system operations, ensuring accurate transactions, secure cash handling, and daily reconciliation.

• Security & Policy Compliance:

  Follow payment security protocols and ensure store policies (refunds, exchanges, etc.) are applied fairly.

• Maximizing Operational Efficiency:

  Maintain smooth payment flows and lead floor operations to minimize customer wait times during peak periods. 3. Business Performance & Sales

• Sales Goal Achievement:

  Analyze KPIs (Conversion, UPT, Sales Per Hour) to develop and execute strategies for maximizing revenue.

• Inventory & Shrinkage Management:

  Oversee the entire process from stock intake to display; follow security protocols to minimize inventory loss (shrinkage). 4. Brand Experience & Customer Excellence

• Maintaining Service Standards:

  Train and supervise the team to deliver premium customer service and maintain a clean, attractive store environment.

• Advanced Customer Support:

  Personally resolve customer inquiries or complaints with professionalism to enhance brand trust and loyalty.

•

Community Connection:

Utilize bilingual skills to build relationships with a diverse customer base and manage loyal repeat clients. Qualifications 1.

Language:

Bilingual proficiency in both Korean and English (Required). 2.

Experience:

Minimum 3-5+ years of retail store management experience (Experience in fashion/accessories industry preferred). 3.

Operational Skills:

Experience in payroll budget management and scheduling software. 4.

Communication:

Exceptional interpersonal skills with the ability to resolve conflicts and foster a positive team culture. 5.

Flexibility:

Availability to work a flexible schedule, including weekends, holidays, and evening shifts. 6.

Physical Requirements:

Ability to stand for 8+ hours and lift/move inventory boxes weighing up to 50 lbs. Legal Disclosures

• At-Will Employment:

  This position is "At-Will," meaning either the employer or the employee can terminate the relationship at any time, with or without cause, consistent with California law.
• Equal Opportunity Employer (EEO): NCAT provides equal employment opportunities to all employees and applicants without regard to race, religion, gender, age, or disability.

•

Fair Chance Ordinance:

In compliance with the Los Angeles Fair Chance Initiative for Hiring, qualified applicants with arrest or conviction records will be considered for employment.

Job Type:

Full-time Pay:

$75,000.00

• $85,000.

00 per year

Benefits:

401(k) Health insurance

Work Location:

In person