Dr. SimiWellness is a store and immersive experience dedicated to the Farmacias de Similares brand and its iconic character, Dr. Simi. It offers a variety of Dr. Simi-related products, from plush toys and merchandise to interactive experiences. Dr. SimiWellness is a space where Dr. Simi fans can find a wide range of products related to the brand and the character. Beyond being a simple store, Dr. SimiWellness offers a variety of activities, such as augmented reality games and virtual tours. Admission to Dr. SimiWellness and most of its activities are free, making it an attractive destination for families and groups of friends.

Job Overview :

As a Branch Supervisor , you will work under the store Manager and in combination oversee and evaluate the effective management of assigned business units, ensuring compliance with corporate policies and guidelines. This includes monitoring sales performance, ensuring proper branch operations, and assessing the broader impact on the business environment—all in alignment with the commercial objectives of Farmacias de Similares. Serves as the key liaison between the Manager and corporate offices, guiding employees to achieve sales targets and deliver high-quality service—while upholding corporate values, operational guidelines, work-life balance, and individual career development.. Responsibilities Actively listen and demonstrate empathy in interactions with team members to identify their needs or any gaps in fulfilling the company's core principle of fair treatment and fair compensation. The goal is to foster a healthy work environment that positively impacts performance, employee productivity, and overall workplace culture. Ensure that team members comply with established rules, policies, and procedures by regularly verifying the proper functioning of business units. Develop and follow a structured schedule of branch visits—prioritizing locations based on sales performance, operational factors, recent openings, underperformance, or active campaigns. The objective is to identify areas for improvement and implement strategies that drive sales growth and operational efficiency. Ensure the accuracy and integrity of physical inventory by conducting random audits and verifying that there are no discrepancies, shortages, surpluses, unauthorized products, or expired items. Review and validate daily partial inventory records and weekly total inventory reports. Any inconsistencies must be addressed immediately with the on-duty supervisor to make necessary adjustments. Additionally, oversee the proper management of the branch's fixed fund, ensure that sales records are accurately submitted to accounts receivable, and confirm that all bank deposits are completed correctly. Safeguard financial resources by implementing strict cash control and security procedures to prevent monetary losses. Effectively communicate campaign and promotional guidelines to team members to ensure proper execution of marketing strategies. Reinforce technical knowledge regarding product usage or consumption, and promote optimal product movement through targeted sales efforts. Analyze and monitor the commercial landscape and competitive environment by conducting SWOT analyses and reviewing monthly market position infographics. Develop and implement a customer satisfaction survey plan to assess service quality, and provide detailed feedback and insights to management for continuous improvement. Train, develop, and assess employee performance through regular team meetings that encourage open discussion and idea generation. Ensure that staff understand and implement the corporation's core strategies, while promoting their active participation in all company events. Maintain ongoing personal communication to provide feedback on sales performance and individual contributions. In coordination with the HR Planning Advisor, ensure that each business unit is staffed with qualified and properly trained personnel to support effective sales operations. Promote performance-driven results to enhance operational efficiency and revenue generation. Manage staffing needs by requesting personnel expansions, reallocation, or adjustments, and oversee all related human resources activities. Oversee the proper operation of branches by ensuring strict adherence to current image and operational manuals. Regularly verify that each location meets established standards for visual presentation, cleanliness, and facility maintenance. Conduct field-based market analyses to identify potential locations for new company-owned pharmacies. Evaluate the commercial environment, local competition, and regional characteristics to develop well-founded proposals for branch expansion. Provide support in managing administrative processes and securing required permits to ensure each pharmacy complies with government regulations and maintains uninterrupted operations. Additionally, evaluate competitor practices to identify business opportunities and propose actions that can help differentiate our services in the market. Requirements Previous experience in retail sales or a grocery store environment is preferred Familiarity with cashiering duties and cash handling procedures Basic math skills necessary for retail transactions and inventory management Strong customer service skills with a focus on enhancing the customer experience Ability to work collaboratively in a team-oriented environment Bilingual candidates are encouraged to apply, as this can enhance communication with diverse customers Knowledge of merchandising principles is a plus Excellent phone etiquette for customer interactions over the phone Highly results-oriented, with a focus on meeting and exceeding sales objectives, and a proven passion for delivering excellent service in fast-paced retail environments. Join our team as a Supervisor where your contributions will help create a positive shopping environment while developing your skills in retail operations.

Job Type:

Full-time Pay:

$20.00 - $23.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person