Position Purpose:

The Front of House (FOH) Supervisor is responsible for the daily operations of the bakery's front-of-house. This position ensures the smooth functioning of the customer-facing team and store environment. They lead by example in providing excellent service, supervising team members, and supporting the Store Managers. The FOH Supervisor plays a key role in maintaining high service standards, enforcing procedures, and driving a positive, team-oriented atmosphere.

WHO WE ARE

Sarmentine

• Artisan Boulanger is a traditional French bakery committed to crafting our breads and pastries daily from local organic ingredients.

We uphold traditional breadmaking techniques and are dedicated to the well-being of our customers, our environment, and our employees. With locations in Santa Rosa, Sebastopol (The Barlow), Petaluma and Calistoga CA, we aim to create a supportive, rewarding work environment where every team member feels valued.

WHAT YOU WILL DO

• Supervise daily FOH team activities and ensure all staff follow procedures and service standards to pass our mandatory audits (Health Department, OSHA, Worker's Comp…)
• Assist with training, onboarding, and mentoring new FOH team members
• Coordinate team breaks, floor assignments, and shift priorities
• Support employee development and morale through communication and leadership
• Serve as the main point of contact during shifts when management is not present
• Oversee store opening and closing procedures, including cleanliness and register balancing
• Ensure store and displays are well-stocked, clean, and organized throughout the day, in order to drive sales
• Monitor front inventory (packaging, coffee, beverages, etc.) and communicate restocking needs
• Enforce food safety and sanitation policies and procedures, ensure weekly and daily tasks are done
• Troubleshoot and solve issues quickly and efficiently, escalating when necessary
• Follow up and answer to the orders via the email address of the store
• Follow up and communicate the orders of the store to the production
• Alert back-end when stock on baked goods is low in the front to ensure that we have a constant supply.
• Ensure high-quality customer interactions and service from the FOH team
• Handle and resolve customer complaints or concerns professionally
• Lead by example in product knowledge, service standards, and hospitality
• Maintain an atmosphere of warmth and professionalism that reflects Sarmentine's brand
• Communicate staff needs, inventory updates, and shift reports to management
• Provide feedback on team performance and propose improvements to workflows or service
• Support the Store Manager in relaying updates, policies, and expectations
• Analyze and challenge performance indicators such as sales results, spoils, efficiency, and consumer complaints.

Your Skills:

Fluent in English with excellent communication and leadership skills. Proven experience in a supervisory role within customer service, retail, or hospitality environments. Strong organizational abilities and a keen eye for detail. Reliable, punctual, and able to manage flexible hours, including weekends and holidays. Experience with inventory management and understanding of product shelf life. Ability to stand for long periods and occasionally lift up to 30 lbs. Food Handler ServSafe Certificate is a plus. A passion for French pastries and baked goods is an added advantage.

We Offer:

Full-time position Competitive Salary 401K Paid Vacation Paid Sick Days 30% Employee Discount Dental + Vision insurance

Join Our Team:

Supervise our Front of House team and be a part of creating memorable moments for our customers through delicious pastries and outstanding service. to contribute to the continued success of Sarmentine Artisan Boulanger!

Job Type:

Full-time Benefits:

401(k) Dental insurance Employee discount Flexible schedule Paid time off Paid training Vision insurance Application Question(s): Are you looking for a full-time or part-time position?

Experience:

Customer service: 2 years (Required)

Management:

1 year (Required) Ability to

Commute:

Petaluma, CA 94952 (Preferred)

Work Location:

In person