Retail Supervisor at Butter Pecan Bakeshop Retail Supervisor at Butter Pecan Bakeshop in Pleasant Hill, California Posted in 1 day ago.

Type:

full-time

Retail SupervisorPay:

$25.00 - $27.00 per hour, depending on experience

Expected Hours:

30+ hours per week (Full-time)

Schedule:

Varies based on business needs and includes opening, closing, weekend, and holiday shifts. Additional hours may be required during peak seasons, staffing shortages, call-outs, or other operational needs.

BenefitsPaid two-week vacation (accrued)Paid work anniversary day offPaid birthday offPaid company holidaysParticipation in CalSAVERS retirement programEmployee discountHealth, Vision, and Dental insurance (available beginning September 1, 2026)Opportunities for advancementPosition SummaryThe Retail Supervisor is responsible for leading the daily operations of a Butter Pecan Bakeshop retail location. This hands-on leadership role oversees customer service, in-store baking, product quality, team performance, and overall store execution. The Retail Supervisor works the majority of weekly shifts and plays a key role in maintaining a clean, efficient, and customer-focused environment while ensuring high operational standards.

The ideal candidate is dependable, trustworthy, organized, proactive, and passionate about creating exceptional customer experiences. They lead by example, coach team members effectively, and take ownership of store performance while supporting a positive and collaborative workplace culture.

Retail Supervisors operate within a team-based leadership model. While assigned to a primary store location, Supervisors may occasionally provide support at other company locations to ensure consistent operations and service standards throughout the organization.

Essential FunctionsRetail Operations & SupervisionOpen and/or close the retail location for the majority of scheduled shifts.

Lead daily store operations and ensure smooth service throughout each shift.

Supervise retail team members, assign workstations, manage breaks, and maintain appropriate staffing coverage.

Maintain operational efficiency while delivering exceptional customer service.

Ensure retail displays are fully stocked, visually appealing, and aligned with company standards.

Resolve routine customer concerns professionally and escalate significant issues when necessary.

Maintain a clean, organized, and customer-ready environment.

Ensure compliance with company policies, procedures, and service standards.

In-Store Baking & Product QualityPerform in-store baking using established procedures, and equipment.

Ensure all products meet company standards for quality, consistency, freshness, and appearance.

Train and coach team members on baking, preparation, finishing, and product handling procedures.

Monitor baking schedules, oven temperatures, product rotation, and food safety practices.

Manage production levels to maintain product availability while minimizing waste.

Ensure proper storage, handling, and labeling of products and ingredients.

Team Leadership & DevelopmentAssist with recruiting, onboarding, and training retail team members.

Reinforce company service standards, operating procedures, dress code requirements, and performance expectations.

Create, publish, and adjust employee schedules.

Provide ongoing coaching, feedback, and accountability in a professional and respectful manner.

Promote teamwork, communication, and a positive workplace culture.

Foster collaboration between retail and other company departments.

Inventory, Cash Handling & AdministrationMonitor inventory levels and communicate product and supply needs proactively.

Complete daily cash handling responsibilities, including drawer counts, reconciliations, and deposits.

Prepare and transport bank deposits using company-approved procedures.

Ensure proper FIFO inventory rotation and storage practices.

Maintain required operational logs, records, and reports accurately and on time.

Safety & ComplianceMaintain compliance with all food safety, sanitation, and workplace safety requirements.

Identify and report maintenance, equipment, or safety concerns promptly.

Ensure compliance with health department regulations and company policies.

Multi-Location SupportCollaborate with other Retail Supervisors as part of a regional team-based support model.

Provide leadership coverage during vacations, staffing shortages, special events, training periods, or emergency situations.

Occasionally work shifts at another company location when business needs require.

Assist with coordinating support staff between locations to maintain operational consistency and service standards.

Additional ResponsibilitiesAdhere to all Butter Pecan Bakeshop policies, procedures, and safety requirements.

Maintain a professional appearance in accordance with the company Dress Code Policy.

Perform other duties as assignedCompetenciesStrong leadership and team-building skillsExcellent customer service and communication skillsHigh emotional intelligence and professionalismStrong organizational, planning, and time management abilitiesStrong attention to detail and commitment to qualityReliable, adaptable, and solutions-orientedAbility to thrive in a fast-paced, growing environmentBasic proficiency with Google Workspace, scheduling tools, and digital reporting systemsBasic cash handling and accounting skillsKnowledge of food safety and sanitation practicesAbility to lift up to 50 pounds and stand for extended periodsSupervisory ResponsibilitiesDirect supervision of retail team members Responsible for coaching, training, performance feedback, and shift-level accountabilityWork EnvironmentThis position operates in a retail bakery environment and involves exposure to heat from ovens, cold storage environments, and frequent interaction with customers. The role requires regular use of bakery equipment, POS systems, and computer-based tools.

Physical DemandsStand and walk for extended periodsFrequently bend, reach, lift, and carry products and suppliesLift and move up to 50 poundsOperate bakery equipment, POS systems, and other retail toolsTravelMinimal travel required. Must have reliable transportation and be able to travel between company locations for operational support, training, meetings, bank deposits, or coverage as needed.

Required Education & ExperienceHigh School Diploma or equivalent requiredMinimum two years of experience in a retail, food service, hospitality, lead or supervisory role requiredBaking experience required; professional bakery or in-store baking experience preferredAbility to speak, read, and write in EnglishAdditional Eligibility RequirementsMust be at least 18 years of ageCurrent California Food Manager Certification or ability to obtain certification upon hireMust be willing to sign and comply with company confidentiality and non-disclosure agreements to protect proprietary recipes, operational procedures, business and customer information, and other confidential company materialsEqual Employment Opportunity StatementButter Pecan Bakeshop is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or any other characteristic protected by applicable law.

DisclaimerThis job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Responsibilities may be modified or assigned at any time based on business needs. recblid o3y5nj5donwoudsuairfycekfuhxua