Mountain Sales Assistant Manager Mountain Sales | Full-Time Year-Round Position Snapshot The Mountain Sales Assistant Manager partners with the Mountain Sales Manager to oversee daily operations across Telluride Ski & Golf's Mountain Sales locations. This leadership role supports team development, guest service, sales performance, and operational efficiency while helping deliver an exceptional guest experience. Key Responsibilities Support daily Mountain Sales operations, staffing, scheduling, and workflow. Lead, coach, train, and develop Mountain Sales team members while fostering a positive and collaborative work environment. Support sales initiatives, revenue goals, product launches, promotions, and resort access programs. Monitor daily sales activity, financial reconciliation, inventory, and operational reporting. Serve as an escalation point for complex guest concerns and service recovery opportunities. Maintain strong knowledge of resort products, pricing, season passes, lift tickets, partnerships, and fulfillment procedures. Support POS, ticketing, e-commerce, and other operational systems and troubleshoot issues as needed. Collaborate with Accounting, IT, Mountain Operations, Ski & Snowboard School, Human Resources, Marketing, Risk Management, Security, and other resort departments. Promote Telluride Ski & Golf sustainability initiatives and uphold company policies, the Colorado Ski Safety Act, and Skier Responsibility Code. Qualifications High school diploma or equivalent required. Minimum three years of customer service, hospitality, retail, tourism, reservations, or resort operations experience. Previous leadership or supervisory experience required. Strong leadership, communication, organizational, and problem-solving skills. Experience with cash handling, financial reconciliation, and point-of-sale systems. Proficiency with Microsoft Office and the ability to learn resort-specific technology and systems. Knowledge of Telluride Ski Resort products, services, and the surrounding area preferred. Passion for skiing, snowboarding, and the mountain environment preferred. Work Schedule Full-Time Year-Round position. Typical shifts are approximately 7:45 a.m. to 5:00 p.m. and include a lunch and ski break. Five-day work week with two consecutive days off, subject to operational needs. This position requires flexibility to work weekends, holidays, evenings, and other peak business periods to support resort operations and guest demand. Physical Requirements Ability to stand and walk for extended periods throughout the workday. Frequent use of computers, point-of-sale equipment, and office equipment. Ability to lift, carry, push, or pull up to 50 pounds. Ability to work in both indoor and outdoor mountain environments and varying weather conditions. Visual abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Compensation & Benefits Starting salary: $55,000 Full-Time Year-Round employment Medical, Dental, Vision, Life & AD&D 401(k) with company match Flexible Spending Account Paid Vacation and Sick Leave Employee Season Pass and eligible dependent passes Ski School and lift ticket discounts Complimentary skiing at participating partner resorts Employee dining, lodging, retail, and shuttle discounts Back Share Apply Now