Store Office Supervisor Req #352 1500 New Britain Ave, West Hartford, CT 06110, USA Apply Share Job Description Posted Thursday, October 1, 2026 at 12:00 AM Do you love working in both a retail and office environment? Are you passionate about leading teams, driving operational excellence, and delivering an exceptional customer experience? If so, a Store Office Supervisor role at Jordan's may be the perfect fit for you. In this role, you will oversee the daily operations of our store office while leading, coaching, and developing a team dedicated to providing outstanding service. You'll enjoy a balance of customer interaction, administrative responsibilities, problem-solving, and people leadership in a fast-paced retail environment. The schedule varies and includes days, evenings, weekends, and holidays as business needs require. Why You'll Love Jordan's Furniture Great benefits including medical, dental, vision, employee discount, and more Flexible work schedules Fast-paced environment where each day brings something new Career growth opportunities with a company that promotes from within The best of both worlds: office operations and customer-facing retail leadership The opportunity to lead, coach, and develop a high-performing team What We Stand For — Where Work is Fun and Values Matter! At Jordan's, we live the J-Way! Our average employee tenure is 12 years. Every day, our team embodies values that make a real difference: We Care... a Lot because kindness and support are at the heart of everything we do. We Do the Right Thing because integrity is non-negotiable. We Dare to Think Differently because innovation keeps us ahead of the game. We Make Work Fun because great energy fuels great work. Responsibilities Leadership & Team Development Supervise the day-to-day operations of the Store Office team to ensure exceptional customer service and operational excellence Onboard, train, coach, and develop Store Office Associates Conduct performance discussions, provide ongoing feedback, and support employee development and career growth Create and manage employee schedules to ensure appropriate staffing levels and business coverage Foster a positive, engaged, and customer-focused team culture Serve as a role model for company values, professionalism, and customer service standards Operational Excellence Ensure accurate processing of sales orders, payments, gift certificates, special orders, credits, refunds, voids, financing transactions, and deliveries Oversee cash-handling procedures, including cash reconciliation, deposit preparation, and safe security Monitor and audit daily office transactions, reports, deposits, and closing procedures to ensure accuracy and compliance Review and resolve operational issues while identifying opportunities to improve processes and efficiency Partner with Sales Managers and store leadership to support store performance and customer satisfaction goals Customer Experience Resolve escalated customer concerns related to deliveries, service issues, order status, refunds, financing, and other office-related matters Provide timely and professional communication to customers, vendors, and internal partners Ensure every customer interaction reflects Jordan's commitment to delivering an extraordinary experience Qualifications 1-3 years of leadership experience Previous supervisory, leadership, or team management experience preferred 3-5 years of retail, customer service, office administration, or related experience Demonstrated ability to lead, motivate, coach, and develop employees Strong customer service, communication, and conflict-resolution skills Excellent organizational, analytical, and problem-solving abilities Strong attention to detail Proficient computer and phone system skills with the ability to learn new systems and applications Ability to prioritize multiple responsibilities in a fast-paced environment Effective verbal and written communication skills

Pay Range:

$56,000 -$70,000 per year We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance. Jordan's is an Equal Opportunity Employer #INDHP Job Details Job Family Store Ops-Admin Job Function Supervisor Pay Type Salary Scan this QR code and apply! Download 1500 New Britain Ave, West Hartford, CT 06110, USA