Shift Lead / Manager - Kilwins Key West Tired of customer service where everyone's angry? This isn't that. People come here for ice cream, chocolate, and a good mood. Your job is to lead the team, keep things moving, and make sure that energy stays high. This is a hands-on leadership role. You're not standing around—you're in it with the team, running the shift, solving problems, and keeping everything on point.

What this job actually is:

Fast-pacedAlways movingTeam-drivenPositive environment What you'll be doing: Leading shifts and keeping the team on trackTraining, coaching, and holding people accountableJumping in—serving, cleaning, restocking, packaging, Handling call-outs and covering gaps when neededKeeping the store clean, stocked, and running smoothly

Schedule:

Mix of day and night shiftsNights and weekends are a mustFlexible schedule week to weekMore hours available if you want them You'll do well here if you: Like staying busy (no downtime here) Can lead people without babysitting. Have worked in fast-paced environments. Show up, step up, and take ownership If you've worked at places like Chick-fil-A, Starbucks, Panera, etc.—you'll get it. If you want easy, this isn't it.

If you want positive, fast, and actually enjoyable—this is.

Pay:

$18.00 - $20.00 per hour

Benefits:

Employee discount Flexible schedule

Experience:

Lead /

Manager:

1 year (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred)

Work Location:

In person