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LS
Levi Strauss & Co.
FT Supervisor, Levis® Vineland Premium Outlet Store, Orlando, FL
Career Insights for Retail Store Supervisor
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Scorecard
Based on Florida data
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What they do
A Retail Store Supervisor supervises daily operations at a retail store. Hires and trains retail sales staff and creates staff work schedules. Assists customers and deals with customer complaints. Manages store inventory and supplies. May set store sales goals and strategies and manage store promotions.
$39,476 / year median in Florida
+14% projected growth
Job Description
Supervisor Job Description We believe that clothes — and how you make them — can make a difference. Since 1853, we've been obsessed with innovation to meet people's needs. We invented the first blue jean. And we reinvented khaki pants. We pioneered labor and environmental guidelines for our manufacturing partners. And we work to build sustainability into everything we do. A company doesn't last 160 years by standing still. It endures by reinventing itself, striving to delight its consumers, winning in the marketplace, and by remaining true to its values. We employ more than 17,000 people around the world
- supporting great brands, including Levi's®, Dockers® and Denizen®.
Key Metrics:
- Contributes to stores financial growth through driving sales, managing expenses and implementing plans for increased profitability.
- Is accountable for ensuring all operational standards are achieved.
- Assists in the training and retention of a store staff that model LS&CO selling practices, deliver authentic customer service and meet sales goals.
- Executes flawless store visual presentation by maintaining visual and store housekeeping standards. Key Responsibilities Sales
- Drives profitable sales by meeting or exceeding established sales and performance goals.
- Models customer service behaviors and ensures that others are trained on and exhibiting those behaviors in order to deliver on KPI goals (Conversion, Units Per Transaction and Sales Per Hour).
- Demonstrates excellent product knowledge and trains others to do the same.
- Contributes to expense control by managing controllable expenses and following all loss prevention programs.
- Assists in executing floor changes, sales and promotional events timely and effectively for maximum financial results. People
- Participates in training process for new hires on LS&CO culture, product knowledge, selling practices and other associate responsibilities.
- Identifies developmental opportunities in staff and partners with management to accomplish improvements.
- Contributes to a positive work environment that encourages retention and talent.
- Informs management of employee relations issues that need to be addressed.
- Supervises store team in the absence of another member of management. Operational Excellence
- Performs operational procedures to support efficient store operation and drive sales.
- Ensures required store tasks are completed timely and effectively by personally contributing and giving direction to other team members when necessary.
- Assists in ensuring sound inventory management through following established receiving and sending merchandise process, completing all required paperwork and following all price change and ticketing procedures.
- Participates in physical inventory preparation and counts.
- Prevents loss by following established policies and procedures, educating others on the same.
- Provides operational and loss prevention training as necessary Merchandising
- Executes store visual standards in accordance with visual merchandising direction, resulting in flawless product presentation and housekeeping standards.
- Makes recommendations about visual merchandising direction based on the lay out and needs of the store.
- Maintains appropriate levels of product on the sales floor by contributing to and ensuring floor replenishment.
- Lead merchandising team to reliably accomplish productivity goals and completion of RFID-enabled inventory management processes by operating the company tools and resources
- Hold merchandising team accountable to RFID-enabled inventory management processes, effectively leading the team through change, ensuring adherence to best practices, and actively coaching the team for maximum productivity. Customer Experience
- Creates a high energy, compelling store experience for customers by engaging customers and modeling appropriate customer service behaviors to other associates.
- Models behaviors and holds self and the team accountable to the LS&CO sales standards of "Connect, Consult and Close."
- Participates in training associates on product knowledge to make them product experts who can effectively serve customer's needs.
Exhibits the following characteristics:
Leads through change Provides clear direction Coaches for improvement The Company's policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees on the basis of any protected classes. The Company has established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment.Life-Enhancing Perks:
Full-Time Employees:
Unwind & Recharge:
3 weeks of paid time off for the first year, growing to 4+ weeks thereafter.Health & Wellness:
Immediate medical, dental, and vision coverage. Free Medical Premiums w/Live.Full-Time & Part-Time Employees:
Make aDifference:
Paid volunteer hours & charity donation matching up to $2000/year. Live inLevi's:
50% employee discount.Retire Sooner:
125% match on your 401k, up to 6%! That's getting $1.25 for each $1 you put in. Free $$$.Level Up:
Grow here, don't just work somewhere. Explore advanced opportunities at Levi's, Dockers & Beyond Yoga.LOCATION
Orlando, FL, USAFULL TIME/PART TIME
Full timeCOMPENSATION
The pay range for this role is from the higher of the required minimum wage based on local, state, or federal requirements or $21.60- $36.