The UPS Store - Yulee, FL Position Overview The UPS Store in Yulee is seeking a reliable, experienced, and results-driven Store Operations Manager to oversee all day-to-day operations of a busy retail location. This role is responsible for team leadership, operational performance, customer service standards, and overall store execution. The ideal candidate is organized, accountable, and capable of managing a fast-paced environment while maintaining a strong customer-first mindset and high operational standards. Key Responsibilities Manage all day-to-day operations of the retail center Open and close the store Lead, train, and manage staff to maintain productivity and accountability Deliver and uphold world-class customer service standards Oversee shipping, packing, mailbox services, printing, and returns Monitor team performance and ensure efficient daily operations Handle customer concerns professionally and effectively Maintain a clean, organized, and professional store environment Manage inventory, supplies, and vendor ordering Create and manage employee schedules Monitor expenses and maintain cost control Prepare and submit weekly and monthly reports to ownership Ensure compliance with all franchise standards and procedures Support sales growth, including development of print and document services Required Qualifications Management experience in a retail or service environment Reliable transportation and consistent attendance Strong leadership and team management skills Excellent customer service and interpersonal skills Strong organizational and time-management abilities Effective verbal and written communication skills Ability to multitask in a fast-paced environment Good computer skills, including Microsoft Word and Excel High integrity, sound judgement, and attention to detail Preferred Qualifications Experience working in a The UPS Store or similar shipping/retail environment Knowledge of UPS Software (CMS,FRS) Experience with print services or sales Familiarity with POS systems and reporting tools QuickBooks or basic accounting knowledge Physical Requirements Ability to stand for extended periods throughout the workday Ability to lift and move packages weighing 50-75+ lbs Ability to perform repetitive tasks including bending and reaching Compensation & Benefits Paid time off starting at one (1) week, increasing with tenure Opportunity for long-term growth and increased responsibility

Pay:

$32,000.00 - $42,000.00 per year

Benefits:

401(k) Paid time off

Work Location:

In person