A Department Manager manages a department in a large retail store. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. Supervises sales, warehouse, cleaning, maintenance and security staff and prepares work schedules. Responsible for resolving customer complaints.
08/28/202 6 JOB SUMMARY This position performs technical duties in support of the maintenance of department records.
MAJOR DUTIES
Reviews reports completed by department personnel for completeness and compliance with policies and procedures . Answers department telephone and provides information and assistance; assists visitors . Accepts payments for reports, permits, bonds, GCIC records, open records requests, etc . Performs criminal history checks . Performs fingerprinting functions for the public and new employees . Processes permit applications . Maintains daily log of receipts . Processes incoming and outgoing department mail and faxes . Scans, attaches, and renames all inmate booking packets; shreds packets after entry . Processes bonds for the public and bonding companies . Balances checks, cash, and credit cards at the end of the shift; checks for errors and sends completed cash settlement to Finance Department . Processes expungements for records restrictions . Processes open records requests . Performs related duties .
KNOWLEDGE REQUIRED BY THE POSITION
Knowledge of modern office principles and practices . Knowledge of computers and job-related software programs . Knowledge of GCIC policies and procedures . Skill in processing paperwork . Skill in the provision of customer services . Skill in oral and written communication .
SUPERVISORY CONTROLS
The Records Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES
Guidelines include NIBRS rules, GCIC guidelines, Open Records Act requirements, and city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.
COMPLEXITY/SCOPE OF WORK
The work consists of related technical and customer services duties. The volume of work contributes to the complexity of the position . The purpose of this position is to perform technical duties in the maintenance of department records. Success in this position contributes to the efficiency and effectiveness of a variety of department operations .
CONTACTS
Contacts are typically with co-workers, other city personnel, representatives from other law enforcement agencies, attorneys, bonding company representatives, vendors, and members of the general public . Contacts are typically to provide services, to give or exchange information, or to resolve problems .
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The work is typically performed while sitting at a desk or table . The work is typically performed in an office .
SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None.
MINIMUM QUALIFICATIONS
High school diploma or equivalent required . More than two years of related experience required . Possession of or ability to readily obtain
GCIC/NCIC
certification . Must be able to successfully pass criminal background and credit check . •The City of Smyrna is an Equal Opportunity Employer •Req # 321107-1
