Sales Manager Iowa Custom T-Shirts & Hats Cedar Rapids, IA Job Details Full-time $36,000 - $90,000 a year 4 hours ago Benefits Paid time off Opportunities for advancement Qualifications Deal closing Computer operation Email customer support Phone communication Store closing procedures Merchandising Store opening procedures Account development Business development Bachelor's degree Customer relationship management Initial Contact (sales skills) Organizational skills Prospecting Computer skills Sales pipeline management POS systems Closing sales leads Customer interaction during outreach Sales follow-up Client interaction via phone calls Full Job Description Sales Managfer Iowa Custom T-Shirts & Hats 4444 1st AVE NE Full-Time Base Pay + Competitive Sales-Based Commissions About Us Iowa Custom T-Shirts & Hats is a locally owned custom apparel company specializing in screen printing, embroidery, and custom merchandise. We help businesses, organizations, schools, teams, and individuals bring their brands and ideas to life through high-quality custom apparel. We are looking for a motivated, sales-driven individual to join our team as a Sales Manager . This position is ideal for someone who enjoys building relationships, closing deals, and taking ownership of a store's success. This is not simply a retail management position. We are looking for someone who can actively generate new business, develop existing customer relationships, and drive revenue while maintaining a professional, customer-focused store environment. Position Overview The Sales Manager will in part be responsible for the daily opening and closing of the store, overseeing store operations, and ensuring customers receive an exceptional experience. The primary responsibility of this position is to generate sales and increase revenue through new customer acquisition, existing sales leads, and repeat business. The ideal candidate is a self-starter who is comfortable reaching out to businesses, following up on opportunities, developing long-term customer relationships, and closing sales. Success in this position will be measured primarily by sales performance, revenue growth, customer retention, and the ability to develop new business opportunities. Key Responsibilities Sales & Revenue Growth Actively generate new sales opportunities by reaching out to local businesses, organizations, schools, sports teams, and other potential customers. Manage and follow up with existing leads to convert opportunities into completed sales. Build and maintain strong relationships with current customers to encourage repeat business and larger orders. Identify opportunities to increase customer spending through additional products, seasonal apparel, employee uniforms, and ongoing merchandise programs. Contact previous customers to discuss upcoming apparel needs, reorder opportunities, and new product offerings. Prepare quotes, present product options, negotiate pricing within company guidelines, and close sales. Resolve customer experience issues Develop relationships with business owners, purchasing managers, event organizers, and other decision-makers. Maintain an organized sales pipeline and consistently follow up on open opportunities. Meet or exceed established individual and store sales and revenue goals. Store Management & Daily Operations Responsible for opening and closing the store according to company procedures. Ensure the store is clean, organized, professional, and ready for customers each day. Manage daily customer interactions, including walk-in customers, phone calls, emails, and online inquiries. Oversee the customer ordering process to ensure accurate order details, pricing, artwork requirements, and production deadlines. Coordinate with the production team to communicate customer expectations and ensure orders are completed accurately and on time. Handle customer questions, concerns, and service issues professionally. Follow company procedures for transactions, cash handling, order documentation, and store security. Ensure store displays, product samples, and promotional materials are maintained and effectively used to generate sales. Customer Relationship Management Develop long-term relationships with customers by understanding their businesses and ongoing apparel needs. Establish regular communication with customers to encourage repeat orders. Maintain accurate records of customer interactions, quotes, sales opportunities, and follow-up activities. Proactively contact customers following completed orders to ensure satisfaction and identify additional sales opportunities. Create a welcoming store environment that encourages customers to return and recommend our services.

Qualifications Required:

Previous experience in sales, retail management, business development, or a related customer-facing position. Strong communication, interpersonal, and relationship-building skills. Demonstrated ability to generate sales, follow up with leads, and close deals. Self-motivated with the ability to work independently and take ownership of results. Strong organizational skills and attention to detail. Comfortable contacting prospective customers by phone, email, and in person. Ability to manage multiple customer orders and sales opportunities simultaneously. Dependable, punctual, and capable of independently opening and closing the store. Basic computer skills and the ability to learn point-of-sale, quoting, and customer management systems.

Preferred:

Experience in business-to-business (B2B) sales. Experience selling custom apparel, promotional products, uniforms, or related merchandise. Existing relationships with local businesses and organizations. Experience managing a retail location or overseeing daily store operations. Familiarity with screen printing, embroidery, and custom apparel production. Previous custom apparel experience is helpful but not required. We are willing to train the right individual who has a strong sales background and the motivation to succeed. What Success Looks Like We are seeking a Sales Manager who takes an active approach to growing the business rather than waiting for customers to walk through the door. A successful Sales Manager will consistently develop new sales opportunities, turn leads into paying customers, and build relationships that result in repeat orders. Performance will be evaluated based on: Consistent achievement of sales and revenue targets. Number of new customers and business accounts acquired. Conversion of existing leads into completed orders. Growth in repeat customer sales and account spending. Consistent follow-up and effective management of sales opportunities. Customer satisfaction and the overall performance of the store. Compensation & Growth Opportunities We offer a compensation structure designed to reward individuals who contribute directly to the growth of our business. This position includes a competitive base salary with the opportunity to earn additional compensation based on sales performance and revenue generation. As the company continues to grow, successful Sales Managers may have opportunities for additional leadership responsibilities and career advancement. Who We're Looking For We want someone who treats the store as their own business, takes pride in its performance, and understands that every customer interaction is an opportunity to build a lasting relationship. The right candidate will be comfortable picking up the phone, approaching local businesses, following up on quotes, and finding creative ways to generate new revenue. If you are motivated by sales, enjoy building business relationships, and want an opportunity where your results directly contribute to your success, we want to hear from you.

Pay:

$36,000.00 - $90,000.00 per year

Benefits:

Paid time off Application Question(s): If you could only provide one scenario to a customer, which would it be and why?

A:

A great service with a poor product

B:

A great product with a poor service

Education:

Bachelor's (Preferred)

Work Location:

In person