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LV Petroleum

Retail Shift Lead

Career Insights for Retail Store Shift Supervisor

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Based on Iowa data

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What they do

A Retail Store Shift Supervisor supervises staff at a retail store during a particular work shift. Works at an independent retail business or a store that is part of a large retail chain. Monitors store operations and conditions. Assists as needed with sales and customers and with stocking store merchandise. May be responsible for counting and depositing cash from store registers.

$39,376 / year median in Iowa

-20% projected decline

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Job Description

The Shift Lead at LV Petroleum plays a vital role in ensuring the smooth operation of the store during assigned shifts. This position supervises staff, provides exceptional customer service, and maintains the store's operational standards. The Shift Lead will be responsible for training team members, managing inventory, processing cash transactions, and fostering a positive working environment. This dynamic role requires strong leadership skills and the ability to handle diverse challenges effectively.
WALK-IN INTERVIEWS
Held from 11am - 4pm inside our travel center located at 2010 INDORF
AVE, HOLSTEIN, IA!
Key Responsibilities:
Supervision:
Oversee daily operations during the shift, ensuring staff members are on task and performing well.
Customer Interaction:
Maintain a high standard of customer service by addressing inquiries, concerns, and complaints promptly.
Staff Training:
Train, mentor, and support new employees, helping them integrate into the team and understand store procedures.
Inventory Control:
Monitor inventory levels, assist in ordering and stocking supplies, and conduct regular inventory checks.
Cash Handling:
Manage cash registers and financial transactions, ensuring accuracy during shifts.
Health and Safety:
Enforce safety protocols and regulations to ensure a safe shopping environment.
Reporting:
Communicate effectively with management about any operational issues and staff performance. Requirements High school diploma or equivalent is required. 1-2 years of experience in retail or customer service, with prior supervisory experience preferred. Strong leadership capabilities with effective team management skills. Excellent communication and interpersonal skills. Ability to resolve customer complaints and provide effective solutions. Familiarity with cash handling and point-of-sale systems. Willingness to work flexible hours, including evenings, weekends, and holidays.
Physical Requirements:
Ability to stand for extended periods and lift items weighing up to 50 pounds. Capable of performing physical tasks such as stocking shelves and moving merchandise. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Weekly Pay