at Walgreens in Hayden, Idaho, United States Job Description + Responsible for learning Walgreens' operations and ways of working to lead "one-box" (full store operations across front-end and pharmacy). Responsible for completing accelerated development track to Store Manager during the specified timeframe as outlined in the learning plan. + Under the direction of the Store Manager, oversees the operation (front-end and pharmacy) of a Walgreen store. + Supports store operations by shadowing or assisting the Store Manager in leading store throughout the learning journey. Training & Personal Development + Complete rigorous, accelerated program including all certifications needed for the Store Manager role. + Attends and completes classroom learning, online training and on-the-job training. Fulfills assigned rotations and learning objectives by spending time in other stores in the area as assigned. + Follows individual development plans offered by District Manager. Participates in one-on-one conversations with Store Manager and District Manager to have continuous professional growth and demonstrates permanent assignment readiness and proficiency of learning topics with the Director of Pharmacy and Retail operations. + Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy, and management, seeking best practices. + Learns and actively implements compliance standard operational procedures (SOPs) across front-end and pharmacy. Gains knowledge of all computer and technology systems and software. + Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB certification, as required by state). Customer Experience + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices. + Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty. + Supports Store Manager in observing customer service trends, analyzing customer feedback, creating awareness to the business, and improving service metrics. Operations + Shadows Store Manager, gains experience, performs and demonstrates profi To view full details and how to apply, please login or create a Job Seeker account