STORE MANAGER

Classification:

Non-exempt Salary Grade:

$21/hour

Reports To:

Chief Executive Officer -

Joseph Chung Location:

Calumet City, IL Job Description We're looking for a friendly, communicative, and customer service-oriented Store Manager to oversee daily operations at our store location. In this position, you will play a pivotal role in managing our team of retail associates, interfacing with our customers, and contributing to the overall success and profitability of the store. This position is responsible for the store and employees that work within. The Store Manager will be able to enhance customer satisfaction, meet sales and profitability goals, manage their team effectively, and lead by example in all areas of performance. The Store Manager ensures compliance is met for all company operations, policies, and procedures. Objectives of this Role Store Operations Oversee all aspects of the store's operations, including sales performance, inventory management, and customer service. Develop and implement effective strategies to achieve sales targets and maximize store profitability Monitor and analyze sales reports to identify trends, opportunities, and areas for improvement Control inventory losses by actively participating in loss prevention Ensure compliance with company policies, procedures, and operational guidelines Manage store budgets and make regular bank visits to ensure registers and safes are well stocked Actively participate in store activities including stocking shelves, assisting customers, maintaining a clean store appearance, changing the visual layout of the store, and more Manage all controllable costs to keep operations profitable o Maintain a clean, organized, visually-appealing, and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations Human Resources Active involvement in the recruitment, selection, and hiring of store team members Must ensure all store employees have a working knowledge of the company's procedures, policies, and products Must ensure employees deliver excellent customer service to our customers Foster a team-oriented working environment through good communication Ensure that the store is properly staffed at all times Handle staff conflicts, complaints, and problems Lead staff meeting to ensure all associates stay informed Train, motivate, mentor, and supervise employees Conduct periodic performance reviews for the purpose of assessing employee performance. When necessary, must also administer disciplinary action in accordance with company policy Customer Service Excellence Ensure all customers receive a friendly, helpful, and personalized shopping experience Address customer inquiries, concerns, and complaints in a timely and satisfactory manner Build and maintain strong customer relationships, promoting brand loyalty and repeat business Stay updated on current fashion trends and product knowledge to assist customers effectively Visual Merchandising Take sole responsibility for visual merchandising, creating appealing and visually enticing store displays that showcase products effectively Develop and implement creative and innovative merchandising strategies to enhance the overall shopping experience Ensure merchandise is properly tagged, priced, and displayed according to company guidelines Regularly review inventory levels and collaborate with the buying team to replenish stock as needed Daily and Weekly Responsibilities Supervise daily activities of the store, including stocking inventory levels, inventory control/loss prevention, customer service, floor productivity, and safety Schedule and oversee the store team to meet the demands of new shipment, floor coverage, and manage the flow and quality of the team to maximize efficiency and minimize overtime Inspect equipment and supplies, and oversee general maintenance as needed Meet regularly with the Chief Executive Officer to review, analyze, and develop actionable plans for productivity and loss prevention Position Type Full-Time (5 days a week or equivalent to 40-hour work week)

Hours of Operations:

Monday-Thursday (11AM-7PM), Friday-Saturday (11AM-8PM), Sunday (12PM-6PM) Overtime is not expected of this position, but may be required based on operational needs Skills/Qualifications/Requirements Two- or four-year (preferred) college degree or equivalent work experience Excellent problem-solving skills and leadership qualities Confidence to lead and direct a team of associates Ability to stay organized and manage time effectively Strong interpersonal communication skills Ability to work with all levels of company staff Capability to thrive in a fast-paced and oftentimes high-pressure environment Comfortable delivering frequent written and oral feedback

Job Type:

Full-time Pay:

From $21.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Health insurance Paid time off

Education:

Bachelor's (Required)

Experience:

Customer service: 3 years (Required) Retail management: 2 years (Required)

Work Location:

In person