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Altius Dispensary

Dispensary Manager

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What they do

A Retail Service Manager manages service at a retail store, either an independent business or a store that is part of a large retail chain. Manages customer service staff and develops store service procedures. Supervises training for improved customer service. Responsible for resolving customer complaints.

$46,792 / year median in Illinois

-9% projected decline

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Job Description

Dispensary Manager Altius Dispensary - 2.0 Carol Stream, IL Job Details Full-time $55,000 a year 20 hours ago Benefits Health insurance Dental insurance Vision insurance Opportunities for advancement Life insurance Paid sick time Qualifications Retail store loss prevention experience Customer communication Retail industry sales team management experience Sales analytics & reporting tools Managing retail teams Balancing cash drawers Sales analysis Coaching Staff scheduling Regulatory compliance In-person customer service Controlled substance management Team scheduling Sales team management Sales data analysis Retail compliance procedures Key Performance Indicators Supervising experience Sales revenue analysis Conflict management Meeting or exceeding sales goals Retail math Conducting staff training sessions as a store manager Business operations Sales leadership Retail industry recruitment experience POS systems Staffing management Management experience within retail industry Retail safety procedures Full Job Description Join Altius and be part of a cannabis company that raises the bar — focused on quality over quantity, innovation, and creating exceptional customer experiences. As Dispensary Manager you'll lead a Bavarian-inspired (or regionally relevant) retail location within a fast-growing 51-200 person team dedicated to product excellence and elevated service. You'll own day-to-day retail operations, coach and develop a knowledgeable staff, ensure strict regulatory compliance, drive sales and profitability, and create memorable customer journeys that reflect Altius' commitment to quality. This role is ideal for a hands-on leader who thrives in a regulated environment and wants to build something exceptional in the cannabis industry.
Key responsibilities include:
Lead hiring, onboarding, training, scheduling and performance management for the store team. Ensure full compliance with state and local cannabis regulations and company policies; maintain audit-ready records. Manage inventory, product receiving, cycle counts and seed-to-sale reconciliation to protect assets. Oversee cash handling, daily reconciliations and loss-prevention practices. Drive sales, customer experience, merchandising and local community engagement to meet and exceed KPIs and P&L targets. Partner with corporate teams on promotions, new product launches and operational improvements. Maintain a safe, clean and welcoming retail environment that reflects Altius' high standards. Company Description Altius is a cannabis company that goes above and beyond the ordinary. With a commitment to quality over quantity, Altius is dedicated to reaching new heights in the industry. Joining the Altius team means being part of a movement that values excellence and sets the bar higher for product quality and customer satisfaction. It's an opportunity to be part of something greater, where standards are elevated and innovation is celebrated. If you're looking to make a difference in the cannabis industry and be part of a team that strives for greatness, Altius is the place for you. Required skills - Must be at least 21 years old. 3+ years of retail management or supervisory experience; minimum 1-2 years in cannabis retail strongly preferred.
Demonstrated leadership skills:
hiring, coaching, scheduling and performance management. Strong knowledge of state cannabis regulations and experience operating in a highly regulated retail environment. Proven experience with inventory control, loss-prevention, and cash management procedures. Proficiency with POS systems and basic comfort with seed-to-sale or inventory management platforms. Excellent customer service, communication and conflict-resolution skills. Ability to analyze basic sales and operational metrics and take action to meet targets. Ability to work a flexible schedule including nights, weekends and holidays. Ability to pass required background checks and meet state licensing requirements. Desired skills - Experience with METRC, BioTrack or other seed-to-sale reporting systems. Prior success managing P&L or meeting store-level financial targets. Experience scaling a retail team or working within a multi-state operator. Strong product knowledge across flower, concentrates, edibles and accessories. Familiarity with retail merchandising, local marketing and community outreach. Retail or HR certifications, supervisory training, or a degree in business/retail management. Bilingual skills or proven experience serving diverse customer communities. Experience with workforce scheduling tools and advanced POS analytics. Benefits We value our team and offer a comprehensive benefits package for full-time employees, including: Medical, Dental, Vision, and Life Insurance Paid Sick Time Flexible Time Off Industry Discounts & Employee Perks Opportunities for Career Growth and Advancement Altius is an Equal Opportunity Employer.