Job Summary We are seeking a dynamic and customer-focused Team Lead to join our Honeybaked Ham retail team. This role is ideal for individuals who enjoy engaging with customers, supporting retail and catering sales, and maintaining a vibrant shopping environment. The Team Lead will play a key role in delivering excellent customer service, assisting with merchandising, Driving catering Acknowledgement and ensuring smooth store operations during the busy season. Prior retail or QSR experience and strong communication skills are highly valued to create a positive shopping experience for all customers. Duties Provide exceptional customer service by assisting Customers with product inquiries and offering personalized recommendations Operate POS systems efficiently for sales transactions, including cash handling and cashiering responsibilities Support merchandising efforts through stocking shelves, organizing displays, and ensuring products are well-presented Conduct product demos to educate customers about new or featured items Assist with upselling to maximize sales opportunities while maintaining a friendly and professional demeanor Maintain store cleanliness and organization, including merchandising displays and stock areas Support supervising staff during peak times or special events as needed Use bilingual skills to communicate effectively with diverse customer groups when applicable Uphold phone etiquette standards when interacting with customers over the phone or via other communication channels In Conjunction with GM and Store Supervisor on Opening and Closing The Store Oversee Store Catering Responsibilities and CRM Activities Requirements Previous retail sales or QSR experience preferred, especially in grocery stores, Restaurants or similar environments Strong communication skills and excellent phone etiquette Ability to perform retail math accurately for transactions and inventory management Basic math skills necessary for cash handling and sales calculations Experience with POS systems and cashiering procedures is advantageous Bilingual abilities are a plus to serve diverse customer bases effectively Supervising experience is beneficial but not mandatory; leadership qualities are appreciated Demonstrated customer service skills with a friendly, approachable attitude Ability to work effectively in a fast-paced retail environment during peak seasons Flexibility to work varying shifts, including weekends and holidays as needed State issued Drivers License and Vehicle to Complete Catering Duties. This position offers an exciting opportunity to gain retail experience, develop customer service skills, and contribute to a vibrant shopping environment during the seasonal peak.

Job Type:

Part-time Pay:

$16.00 - $17.00 per hour Expected hours: 15.0 - 25.0 per week

Benefits:

Employee discount Flexible schedule

Work Location:

In person