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CS
Cold Stone Creamery
Store Senior Shift Lead/Manager + Tips (Part/Full Time)
Career Insights for Retail Store Shift Supervisor
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Based on Illinois data
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What they do
A Retail Store Shift Supervisor supervises staff at a retail store during a particular work shift. Works at an independent retail business or a store that is part of a large retail chain. Monitors store operations and conditions. Assists as needed with sales and customers and with stocking store merchandise. May be responsible for counting and depositing cash from store registers.
$39,199 / year median in Illinois
-22% projected decline
Job Description
Store Senior Shift Lead/Manager + Tips (Part/Full Time) Cold Stone Creamery - 3.5 Vernon Hills, IL Job Details Part-time | Full-time $17 - $20 an hour 1 day ago Benefits 401(k) Employee discount Flexible schedule Qualifications Customer communication Teamwork Guest relations Customer service Employee relationship building Shift management Retail management Full Job Description Store Manager / Senior Shift Lead - Part/Full-Time Cold Stone Creamery — Vernon Hills, IL Are you a natural leader with a passion for exceptional customer service and driving sales? We're looking for an energetic, motivated Store Manager or Senior Shift Lead to join our Cold Stone Creamery team in Vernon Hills. You'll oversee daily operations, lead and inspire our crew, and ensure every customer leaves with a smile—and a loyalty membership. What You'll Do Lead and motivate the team during shifts, setting the standard through your own work and example. Run store operations smoothly, even during our peak rushes, ensuring opening and closing duties are handled flawlessly. Drive sales through genuine customer engagement: help customers discover flavors, upsell thoughtfully, encourage loyalty program sign-ups, and guide their complete purchase journey. Train, coach, and develop crew members on tasks, safety standards, and our operational excellence practices. Manage point-of-sale transactions and inventory with accuracy. Build a positive team culture where crew members enjoy working together and feel supported—because a happy team delivers better service and stronger results. Keep the store clean, organized, and welcoming at all times. When you're unavailable, ensure capable team members are in place to maintain our standards. What We're Looking For Energy, enthusiasm, and a genuine passion for leading a team. Strong communication and problem-solving skills. Proven experience in food service, retail, or a leadership role—or demonstrated leadership potential with food service experience. Ability to work a flexible schedule, with primary availability during our busiest shifts, including evenings, weekends, and holidays. Willingness to cover various shifts as needed—including mornings—to support store operations. A collaborative, friendly approach with both customers and team members. Willingness to lead by example and maintain high operational standards. A positive attitude and commitment to guest satisfaction and business growth. What We Offer Competitive hourly wage: $17 to $20 per hour, plus tips. Performance-based monthly bonus tied to sales growth and operational excellence. The opportunity to build a thriving team culture in a fast-paced, rewarding environment. Ready to scoop up a leadership role where you'll make a real impact? Apply today!