A Retail Store Manager manages a retail store, either an independent business or a store that is part of a large retail chain. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. Supervises sales, warehouse, cleaning, maintenance and security staff and prepares work schedules. Responsible for resolving customer complaints.
Merrillville Ace Hardware is seeking a hands-on Store Manager who will take ownership of store operations, drive sales, and lead a team focused on delivering an outstanding customer experience. This is a full-time, leadership role ideal for someone with a retail management background and a passion for community-based service.
Key Responsibilities:
Store Operations & Leadership Manage daily operations including opening/closing, merchandising, and customer service Lead and support the team to meet sales goals, control costs, and drive overall store performance Ensure the store is fully stocked, clean, organized, and "Customer Ready" at all times Customer Experience Promote a culture of service and ensure every customer has a positive in-store experience Resolve escalated customer issues promptly and professionally Oversee the implementation of Ace Rewards and other promotional programs Team Management Train, and develop store associates Delegate daily responsibilities and set clear expectations Motivate the team through coaching, feedback, and accountability Inventory & Merchandising Maintain accurate inventory counts and manage product replenishment Execute seasonal floor sets, promotional signage, and end cap displays Monitor shrink and implement best practices to reduce loss Maintenance & Safety Oversee store appearance, repairs, and preventative maintenance Ensure safety protocols and company standards are followed
Qualifications:
High school diploma or GED required; college preferred 2+ years of retail management experience, hardware knowledge a plus Strong leadership, time management, and communication skills Ability to lift 50 lbs and be on your feet for extended periods Proficient in retail systems and POS technology (Eagle, Acenet, etc.) Why Join Us? We're a locally owned and operated Ace Hardware committed to serving our community. If you're ready to run a store like it's your own, we'd love to meet you. Apply Today! We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.
