A Retail Store Manager manages a retail store, either an independent business or a store that is part of a large retail chain. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. Supervises sales, warehouse, cleaning, maintenance and security staff and prepares work schedules. Responsible for resolving customer complaints.
Hire, train, supervise, and direct all store employees. Greet customers, properly suggestively recommend and sell specials and limited time only products. Conducts regular store visits to ensure compliance with all company policies and procedures. Ensure personnel provide constant, superior customer service in all areas at all times. Ensure store is clean and visually appealing to all customers, at any time. Inspect to be certain merchandise is billed properly and that the POS reflects the actual shelf prices. Ensure sales policies and cash management procedures are strictly followed. Effectively resolve any customer complaint. Order and receive merchandise from outside suppliers, being certain that base inventory levels are checked and there are no out of stocks. Ensure all merchandise delivered is listed and priced on all invoices and all incoming merchandise is "touch counted" before signing invoice. Responsible for overall store cleanliness and conditioning. Maintain proper security measures for protection of merchandise and cash. Check all employee shift sheets for cash and shift reconciliation verification and to see that all critical counts (cigarettes, etc.) are being inventoried correctly and being counted on each shift. Assign cleaning tasks by shift and follow up on completion.
POSITION SUMMARY
Directly drives sales and profits to meet goals and budgets. Oversees and ensures overall conditions of all stores comply with company standards including: Cleanliness, store sanitation, customer service, and, merchandising. Ensures all safety procedures are followed. Enforces company policies and procedures, note violations in writing and send to Human Resource Manager for filing. Ensures all employees are paid for all hours worked and no employees work off the clock. Establish a weekly schedule with a no overtime tolerance. Make sure all employees are instructed in safety procedures (gas shut off, what to do in event of robbery or fire)
EDUCATION AND EXPERIENCE REQUIREMENTS
Minimum 3 years successful Retail Management experience Demonstrated Leadership skills/competencies are required Excellent communication and interpersonal skills are required Mathematical and analytical skills including Profit & loss and store reports to affect change are required. Experience with Microsoft Office products (Word, Excel) Normal Work Schedule 45-50 Hours per week Available via phone 24/7 Available to work hours when staff is unavailable. Stores operate 24 hours a day and 365 days per year. Environmental Factors and Physical Requirements Standing and moving on dry and/or moist floors up to 8 hours in a single interval. Exposures to temperatures of 32 degrees to 75 degrees Fahrenheit. Bending, twisting, lifting, reaching, sitting and grasping varies in repetitions, distances, degrees, angle, weights, height, intervals of time, objects grasped, and body positions depending upon the task being performed. Exposure to dirt, dust, and other fluids that may soil clothing. Exposure to cleaning chemicals found in a convenience and/or foodservice store. Expected uniform is business casual or appropriate company logo apparel. •Quarterly Bonus Eligible Position•
Job Type:
Full-time Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Experience:
Food Service Management:
2 years (Required)
Grocery Store Management:
2 years (Required)
Work Location:
In person
Pay:
$40,000.00 - $55,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
