JOB DESCRIPTION

Assistant Manager - Dairy Queen Dairy Queen -

Gardner Location Reports To:

General Manager /

Store Manager Employment Type:

Full-Time Position Summary The Assistant Manager is responsible for supporting the General Manager in the daily operations of the Dairy Queen Gardner location. This role ensures smooth restaurant operations, excellent guest service, effective team management, food quality and safety, and achievement of sales and profitability targets. The ideal candidate is a hands-on leader who can motivate employees, maintain operational standards, resolve guest concerns, and take ownership of the restaurant's performance in the absence of the General Manager. Key Responsibilities1. Restaurant Operations Support the General Manager in managing day-to-day restaurant operations. Ensure the restaurant is properly staffed and operationally ready for each shift. Monitor service speed, food quality, cleanliness, and overall guest experience. Ensure all Dairy Queen operating procedures and standards are consistently followed. Conduct opening and closing procedures as assigned. Monitor inventory levels and assist with ordering and stock management. Minimize food waste and control operating costs. 2. Team Leadership & Staff Management Lead, coach, and motivate team members to achieve operational and customer service goals. Assist with employee scheduling, shift assignments, and break management. Train new employees on restaurant procedures, food preparation, customer service, and safety standards. Monitor employee performance and provide constructive feedback. Address attendance, punctuality, and workplace conduct issues in coordination with management. Promote a positive, respectful, and team-oriented work environment. 3. Guest Experience Ensure every guest receives friendly, efficient, and professional service. Handle customer complaints and resolve service issues promptly and appropriately. Monitor order accuracy and service quality. Lead by example in delivering the Dairy Queen guest experience. Encourage team members to maintain a customer-first approach. 4. Food Safety & Quality Ensure compliance with food safety, sanitation, and hygiene requirements. Monitor food preparation, storage, holding temperatures, and product quality. Ensure proper cleaning and sanitation of kitchen, dining, service, and storage areas. Complete required food safety and operational checklists. Report equipment, maintenance, or safety concerns to the General Manager promptly. 5. Sales & Financial Responsibilities Support the General Manager in achieving sales and profitability targets. Monitor daily sales and operational performance. Assist with cash handling, register procedures, deposits, and cash reconciliation. Help control labor costs through effective staffing and scheduling. Reduce product waste, theft, and unnecessary expenses. Promote upselling and suggestive selling initiatives. 6. Shift Management Take full responsibility for restaurant operations during assigned shifts. Conduct shift briefings and communicate daily priorities to team members. Ensure adequate staffing throughout the shift. Monitor employee productivity and task completion. Manage unexpected operational issues and escalate major concerns when required. Ensure proper handover between shifts. 7. Administrative & Compliance Duties Maintain accurate shift and operational records. Assist with employee documentation and performance tracking. Ensure company policies and procedures are followed. Complete required reports and checklists accurately and on time. Communicate operational updates and concerns to the General Manager. Qualifications & Experience High school diploma or equivalent required. Previous restaurant, quick-service restaurant (QSR), or hospitality management experience preferred. Previous supervisory or leadership experience preferred. Strong customer service and communication skills. Ability to work effectively in a fast-paced restaurant environment. Basic understanding of inventory, cash handling, scheduling, and labor management. Food safety certification or willingness to obtain one, as required. Key Skills Leadership and team management Customer service Communication and interpersonal skills Problem-solving and decision-making Time management and organization Cash handling and financial awareness Conflict resolution Food safety and sanitation Staff coaching and development Ability to work under pressure Working Conditions Fast-paced restaurant environment. Requires prolonged periods of standing and walking. May require lifting, carrying, bending, and other physical activities associated with restaurant operations. Flexible availability, including evenings, weekends, holidays, and opening/closing shifts, as required by business needs. Performance Expectations The Assistant Manager will be expected to: Maintain high standards of guest service and product quality. Ensure smooth and efficient shift operations. Maintain food safety, cleanliness, and sanitation standards. Develop and motivate team members. Support achievement of sales, labor, and profitability targets. Maintain strong operational discipline and compliance. Equal Opportunity Dairy Queen Gardner is committed to providing a professional and respectful workplace and considers qualified candidates based on their skills, experience, and ability to perform the requirements of the role.

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance

Physical Setting:

Fast casual restaurant

Experience:

Customer service: 1 year (Preferred)

License/Certification:

ServSafe (Preferred)

Work Location:

In person