About Us Elite K-9 (www.elitek9.com) is a long-time established retail mail-order business specializing in Police, Military and Professional Working Dog equipment and supplies. Customers include City, State and Federal Law enforcement agencies including all branches of the US Military and DHS. We pride ourselves on fast fulfillment and exceptional customer service. We are looking for a sharp, organized, and reliable Assistant to the Manager to help keep our office and shipping coordination running seamlessly. Position Overview You will work directly with the Retail Manager to handle daily administrative tasks, coordinate customer inquiries, manage inventory tracking, and assist with mail-order fulfillment operations. This is a hands-on role that requires strong attention to detail, clear communication, and the ability to multitask in a busy retail environment.

Key Responsibilities Order & Inventory Support:

Assist with processing incoming mail, e-mail and online orders, tracking inventory levels, and coordinating with our warehouse or shipping team. Assist in maintaining inventory levels and ordering products from our vendors.

Customer Communication:

Handle escalated customer service inquiries, resolve shipping issues via phone and email, and manage returns or exchanges. Communicate with customers via phone and email. Help customers navigate Elite K-9's website and place orders online. Provide knowledgeable answers to questions about products, pricing and availability. Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.

General Coordination:

Help coordinate team schedules, assist with vendor correspondence, and step in where needed to support daily retail operations. Qualifications & Skills High school diploma or equivalent (college coursework or business degree is a plus). Proven experience in administrative support, retail operations, or customer service (mail-order or e-commerce experience preferred). Excellent written and verbal communication skills. Proficient with computers, inventory software, and Microsoft Office / Google Workspace. Strong organizational skills with the ability to prioritize tasks and meet deadlines independently Hours are 8 to 5 M-F. Benefits 401(k) with 3% employer match. 6 Paid holidays One week paid vacation after 1 year.

Job Type:

Full-time Pay:

From $15.00 per hour Expected hours: 40.0 per week

Benefits:

401(k)

Work Location:

In person