Retail Shift Leader Kush Groove Dispensary Cambridge, MA Job Details Full-time $20 - $22 an hour 12 hours ago Benefits Paid training Paid parental leave Health insurance Dental insurance Paid time off Parental leave Vision insurance Employee discount Qualifications Customer communication Staff supervision Team supervision Managing retail teams Shift management Sales team management Supervising experience Bachelor's degree Organizational skills Retail management Management experience within retail industry Time management Full Job Description

SALES FLOOR TEAM LEAD COMPANY OVERVIEW

The KG Collective, LLC is formally doing business under the name Kush Groove. The Kush Groove brand was established in 2011 by Michael Pires & Marcus Johnson-Smith as an expression brand for city stoners. City streets, all over the world, have seen the growth of the new age urban hippie—young, fresh, and dynamic. The Kush Groove brand is a blend of style and culture, expressed through an urban fashion savvy. At our core, we produce high-quality lifestyle products inspired by the four-twenty friendly movement.

JOB SUMMARY

The Team Lead assists with the day-to-day operations of the dispensary (retail store) and provides support for the store management team. This position is responsible for maintaining high quality customer service while ensuring compliance to all applicable regulations and company standards. The Team Lead will set the standard for performance and keeping associates motivated. The role requires excellent leadership qualities and an understanding of dispensary inventory and products.

JOB DUTIES AND RESPONSIBILITIES

• Lead and support the Sales Associate team to deliver legendary service.
• Maintain store compliance with all local, state and federal regulations.
• Helping educate all team members on product offerings and any changes in state or city regulations.
• Balancing cash and product inventory as part of daily closing procedure.
• Oversee security measures and safety compliance.
• Assist in verifying order deliveries for accuracy.
• Managing cash handling procedures and record keeping while ensuring accuracy of all transactions, deposits and records.
• Assist with required paperwork and state tracking system recording.
• Responsible for either opening or closing of dispensary (key holder).
• Complete and appropriately delegate tasks assigned during scheduled shift.
• Maintain open communication with the management team and other coworkers.
• Work with the management team to onboard and train new Sales Associates.
• Responsible for monitoring and maintaining inventory levels as well as keeping track of expiring products and promoting sales as needed.
• Maintain a clean and organized store.
• Additional duties as assigned by management.

ADDITIONAL DUTIES

• Inspire retail staff to deliver legendary customer service.
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge.
• Accurate use and maintenance of the Point of Sale (POS) system.
• Participating in weekly and quarterly management meetings.
• Provide customer issue resolution.
• Assist customers in making the right product choices by developing and maintaining product knowledge and how different methods of consumption affect our customers.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to adhere to the highest customer service with staff and the public at all times.
• Ability to communicate with management and staff in a professional manner at all times.
• Ability to perceive and meet the needs of the staff without direction.
• Ability to educate, train, coach and mentor associates to support their effectiveness and success in their role.
• Ability to maintain high standards in a fast paced, constantly evolving environment.
• Ability to communicate clearly and effectively in all situations.
• Ability to implement processes that support retail sales and customer service practices in meeting stated revenue goals.
• Proven ability to work in cross-functional teams to execute projects and strong interpersonal skills to lead a team.
• Possess a high level of organization, patience, and flexibility.
• Demonstrated passion to serve the cannabis community and local neighborhoods.
• Strong interpersonal and organizational skills.
• Strong computer and information technology skills.
• Proficiency in G Suite, Microsoft Office Suite and excellent Excel skills and the ability to analyze and interpret sales data.

REQUIRED EDUCATION AND EXPERIENCE

• Minimum of 2 years of experience in a retail leadership role.
• Experience managing cannabis retail sales highly desirable.
• Experience working in the cannabis industry highly desirable.
• Experience with METRC highly desirable.
• Experience with Point-Of-Sale system Dutchie highly desirable.
• Experience working in retail, services or pharmaceutical experience highly desirable.
• Action-oriented and solution driven with the ability to thrive in a fast-paced environment.
• Experience working in retail and customer service experience highly desirable.
• Bachelor's Degree or equivalent in professional and life experience.
• Ability to work independently and with others
• Self-driven
• Excellent time management skills.
• Must be authorized to live and work in the U.S.
• Must be able to pass a criminal background check.
• Must be at least 21 years old.

PHYSICAL REQUIREMENTS

• Stand for up to six (6) hours at a time
• Walk frequently
• Reach and twist/turn with hands and arms
• Climb or balance and stoop, kneel, crouch or crawl
• Frequently lift and/or move up to 20 pounds
• Occasionally lift and/or move up to 50 pounds
• Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

COMPENSATION

• Starting FTE base salary of $20 per hour.

BENEFITS

• Health insurance
• Dental Insurance
• Vision Insurance
• Employee Product Discount
• Paid Time Off
• Maternity/Paternity Leave
• Paid Training
• MBTA 50% subsidy

EQUAL OPPORTUNITY EMPLOYER

At KG Collective, LLC (d/b/a Kush Groove) we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), LQBTQ, military and veteran status, and any other characteristic protected by applicable law. KG Collective believes that diversity and inclusion among our employees is critical to our success and growth of our company, and we strive to recruit, develop and retain the most talented people from a diverse candidate pool.

ADDITIONAL NOTES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We encourage employees to actively engage and support the community by participating in community events hosted by the company.

KG Collective, LLC Our Mission:

To provide cannabis consumers with a safe, secure location to obtain high quality cannabis and cannabis-related products at a fair price from a professional, knowledgeable, and socially responsible staff. To provide support for new science and research into the beneficial properties of cannabis and how its use can be a positive force in our local, State and National culture.

Our Vision:

To be the gold standard for a retail cannabis business, that actively engages and supports the community and is seen as a resource for cannabis education in effectively meeting consumers' needs.

Job Type:

Full-time Pay:

$20.00 - $22.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Parental leave Vision insurance People with a criminal record are encouraged to apply Application Question(s): Are you available to work weekends?

Experience:

Supervising:

1 year (Required) cannabis retail: 1 year (Required)

Work Location:

In person