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TC
Tata Consultancy Services Limited
Client Partner - Retail
Career Insights for Retail Service Manager
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Scorecard
Based on Massachusetts data
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What they do
A Retail Service Manager manages service at a retail store, either an independent business or a store that is part of a large retail chain. Manages customer service staff and develops store service procedures. Supervises training for improved customer service. Responsible for resolving customer complaints.
$50,763 / year median in Massachusetts
-8% projected decline
Job Description
Role:
Client Partner•Retail Location:
Framingham, MA Job Description:
The Client Partner is expected to manage a set of portfolios with PnL responsibility and is expected to manage and build growth strategies of the relationship. The role will require excellent relationship building to manage customer expectations and drive growth and transformation for all stakeholders.Responsibilities:
- Business Development and accountable for Business Growth
- Relationship building and Customer experience Management
- Opportunity identification, Leads Generation and Sales Lifecycle Management
- Develop account growth strategy focused on identifying new business areas and new service lines
- manage the P&L for the responsibility
Qualifications:
General Competencies:
- Understanding of Sales Management
- Experience in Customer Management
- Strong Communication skills and Negotiation skills
- Experience Financial planning, Contract management & Legal matters related to business
- Experience in organizing and conducting large & strategic events
- Understanding of how P&L is managed
Technology and Domain:
- Retail Domain Experience, with functional understanding of retail domain
- High level understanding of various products and solutions in Retail industry
Salary Range:
$148,800- $201,300 a year #LI-AD1