Store Manager - Premium Ski & Cycling Retail coloradoskishop.com Longmeadow, MA Job Details Full-time $60,000 - $74,000 a year 3 hours ago Benefits Employee discount Qualifications Customer communication Interpersonal skills Merchandising Employee relationship building Team development Hiring Skiing Retail management Full Job Description Job Overview We're looking for an experienced retail leader who genuinely understands the ski and cycling world and wants to play a major role in the continued growth of a specialty retail business. This is more than a traditional store manager position. We're looking for someone who can lead a team, build lasting customer relationships, create a strong in-store culture, and help make the shop a true hub for the local ski and cycling community. The right person will be comfortable taking ownership of the day-to-day operation of the store while also thinking about the bigger picture: how we improve the customer experience, develop our employees, strengthen our reputation in the community, and continue growing the business. What You'll Be Responsible For Lead the day-to-day operations of the store and ensure the business runs smoothly, efficiently, and professionally. Hire, train, develop, and manage a knowledgeable and motivated sales team. Create a positive work environment with clear expectations, accountability, and strong communication. Build and maintain long-term relationships with customers, from first-time riders and skiers to longtime enthusiasts. Help establish the store as a community hub through events, rides, partnerships, clinics, and strong relationships within the local ski and cycling communities. Deliver a consistently high level of customer service and ensure the same standard is carried throughout the team. Drive sales while maintaining the consultative, service-driven approach expected from a premium specialty retailer. Oversee merchandising, store presentation, inventory organization, opening and closing procedures, and other daily operational responsibilities. Work closely with the service department to ensure strong communication between sales, service, and customers. Help identify opportunities to improve store performance, customer retention, employee development, and overall operations. Maintain a strong understanding of the products, brands, technology, and trends within both the ski and cycling industries. Be present and engaged on the sales floor. This is a hands-on leadership position, not an office-only management role. Who We're Looking For Management experience is required. We are looking for someone who has successfully led people, managed expectations, solved problems, and taken responsibility for the performance of a retail operation. Experience in both the ski and bicycle industries is also required. You do not need to know every specification of every product, but you should have a strong working knowledge of the industries and a genuine enthusiasm for the products and activities we sell. Most importantly, you should be someone who is passionate about skiing, cycling, specialty retail, and the community surrounding them.

A strong candidate will have:

Previous retail management or leadership experience Professional experience within the ski and bicycle industries Strong communication and interpersonal skills The ability to develop, motivate, and manage a team A customer-first mindset and the ability to build lasting relationships Strong organizational and problem-solving skills An understanding of retail sales, merchandising, inventory, and store operations The ability to lead by example and remain composed during busy periods A desire to become involved in and help grow the local ski and cycling community A genuine passion for skiing and cycling

Compensation & Benefits Salary:

$60,000-$74,000 per year , depending on experience. Additional compensation and benefits may include: Performance-based bonus opportunities Ski and bicycle industry discounts and purchasing programs Access to industry products, events, and opportunities Employee discounts Additional industry-related benefits and perks About the Opportunity Specialty retail is at its best when a shop becomes more than simply a place to buy something. We want our stores to be places customers trust, employees are proud to work, and skiers and cyclists want to spend time. That requires strong leadership. We're looking for someone who wants to take ownership of that environment and continue building it with us. If you have management experience, a strong background in the ski and bike industries, and want an opportunity where you can have a meaningful impact on both a business and its community, we'd like to hear from you. Please send your resume along with a brief introduction telling us about your background in the ski and cycling industries and why this opportunity interests you.

Pay:

$60,000.00 - $74,000.00 per year

Benefits:

Employee discount

Work Location:

In person