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Rack Room Shoes
Assistant Manager - 2nd
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Job Description
Assistant Manager - 2nd
The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.
Duties and Responsibility• Primary responsibility is the safety and welfare of employees and customers.• Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.• All POS terminal transactions in accordance with policy and procedureSales, Discounts and RefundsLoyaltyOpen/Closing procedures• Inventory Control responsibilities to include adnce to all policies and procedures in regards to:
Shipping and ReceivingPrice Management (Price Changes, Markdowns etc.)SinglesDamaged MerchandiseConducting a Physical Inventory• Sales Floor Merchandising and Visual Presentation responsibilities to include adnce to company standards:
Merchandise PlacementSales floor maintenance and housekeepingPromotional event directions, materials and signage• Payroll Control responsibilities to include adnce to all policies and procedures in regards to:
SchedulingPayroll budget complianceTime and Attendance• Training and Development of direct reports, responsibilities to include adnce to all policies and procedures in regards to:
Utilization of all available training toolsConsistent reinforcement of operational standards• Loss Prevention responsibilities to include adnce to all policies and procedures in regards to the protection and control of all Company assets.• Work towards a complete understanding of managing all day to day operations.
Principal Working RelationshipsCustomers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills Strong interpersonal skills necessary for customer and employee interactions Strong visual merchandising skills Working knowledge of footwear, accessories and shoe care. Basic mathematical skills Knowledge of Corporate and Store Operations policies and procedures A complete understanding of the standards of Store Presentation and strong visual merchandising skills.
Duties and Responsibility• Primary responsibility is the safety and welfare of employees and customers.• Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.• All POS terminal transactions in accordance with policy and procedureSales, Discounts and RefundsLoyaltyOpen/Closing procedures• Inventory Control responsibilities to include adnce to all policies and procedures in regards to:
Shipping and ReceivingPrice Management (Price Changes, Markdowns etc.)SinglesDamaged MerchandiseConducting a Physical Inventory• Sales Floor Merchandising and Visual Presentation responsibilities to include adnce to company standards:
Merchandise PlacementSales floor maintenance and housekeepingPromotional event directions, materials and signage• Payroll Control responsibilities to include adnce to all policies and procedures in regards to:
SchedulingPayroll budget complianceTime and Attendance• Training and Development of direct reports, responsibilities to include adnce to all policies and procedures in regards to:
Utilization of all available training toolsConsistent reinforcement of operational standards• Loss Prevention responsibilities to include adnce to all policies and procedures in regards to the protection and control of all Company assets.• Work towards a complete understanding of managing all day to day operations.
Principal Working RelationshipsCustomers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills Strong interpersonal skills necessary for customer and employee interactions Strong visual merchandising skills Working knowledge of footwear, accessories and shoe care. Basic mathematical skills Knowledge of Corporate and Store Operations policies and procedures A complete understanding of the standards of Store Presentation and strong visual merchandising skills.