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BT
Birch Tree Brews
Coffee shop manager
Career Insights for Retail Store Manager
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Scorecard
Based on Michigan data
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What they do
A Retail Store Manager manages a retail store, either an independent business or a store that is part of a large retail chain. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. Supervises sales, warehouse, cleaning, maintenance and security staff and prepares work schedules. Responsible for resolving customer complaints.
$48,659 / year median in Michigan
+2% projected growth
Job Description
Overview Join our vibrant team as a Coffee Shop Manager, where you will lead the daily operations of a bustling coffee shop, ensuring an exceptional customer experience while maintaining high standards of quality, safety, and efficiency. This energetic role offers the opportunity to inspire and manage a dynamic hospitality team, oversee food and beverage service, and drive the success of our coffee shop through innovative management and stellar service. If you are passionate about coffee, food service management, and creating welcoming environments, this is the perfect role for you to thrive and make a positive impact. Duties Lead and supervise daily coffee shop operations, including food preparation, beverage service, and customer interactions Manage staff scheduling, training, and development to ensure a motivated and well-trained team Oversee inventory control, ordering supplies, and maintaining food safety standards in compliance with health regulations Handle cash transactions accurately using POS systems such as Aloha POS or Micros POS, including cash handling and reconciliation Ensure quick service delivery in a fast-paced environment while maintaining high-quality standards for food and beverages Monitor shift performance, address customer concerns promptly, and implement solutions to enhance guest satisfaction Conduct staff interviews, performance evaluations, and ongoing training to foster a strong team culture focused on excellence Skills Barista experience as well as some small food preparation knowledge a must! Managing food production processes within a coffee shop or restaurant is helpful. Proficiency with POS systems is helpful. A background in inventory control, food safety management, and food handling procedures are a must. Proven leadership skills in supervising teams within quick service or casual dining environments Excellent communication skills for managerial tasks such as interviewing, training, and staff development Ability to analyze profit and loss statements to optimize operational efficiency and profitability Knowledge of kitchen management practices including food safety standards and culinary techniques Experience managing hospitality teams with a focus on customer service excellence and team leadership Competence in shift management, budgeting, and implementing food safety policies Familiarity with catering or banquet operations is a plus. Knowledge of the wellness industry is a plus as we strive to offer our customers clean food and drink choices v.s. processed foods. This role offers an exciting opportunity to be the first to lead a passionate team, dedicated to delivering memorable coffee shop experiences! We are a brand new business, still in the process of a buildout and won't be your run of the mill coffee shop! We are an innovative shop that is attached to a wellness studio, where clients can come grab a coffee without ever having to leave the facility! All employees get a steep discount on studio services as well! We welcome candidates who are energetic leaders with a strong background in food service management—ready to inspire their team while delighting our guests every day!