Group Manager

Group Manager uBreakiFix by Asurion•3.0 Grand Rapids, MI Job Details Full-time $20•$22 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Leadership training provided Vision insurance Life insurance Qualifications Operations management Customer service Team development Store management Recruiting Retail management Leadership Team motivation (leadership skill) Staff development

Full Job Description Position Summary:

The Group Manager oversees multiple retail store locations to ensure operational excellence, sales growth, and exceptional guest service. This role provides leadership and accountability to store leaders, driving profitability, team development, and customer satisfaction in alignment with uBreakiFix by Asurion's Core Values and business goals. The ideal candidate has hands-on repair experience with smartphones, computers, and game consoles, enabling them to support repair quality, performance standards, and customer trust.

Essential Duties and Responsibilities:

Oversee daily operations, sales, and performance of 2-3 store locations within the assigned region Lead, coach, and develop store leaders to drive consistent execution and results Analyze financial performance, including P&L statements, to identify growth and efficiency opportunities Drive recruitment, staffing, and engagement strategies to meet business needs Ensure consistent execution of the Serve, Solve (Resolve), and Sell customer experience Use performance data to develop targeted action plans and improvements Conduct operational reviews, coaching sessions, and performance evaluations Partner with senior leadership on reporting, business reviews, and strategic initiatives Maintain high repair quality standards and compliance with technical procedures

Qualifications:

3-5 years of multi-unit retail or equivalent leadership experience Hands-on technical repair experience with smartphones, computers, or game consoles required Strong financial acumen, including P&L management Proven ability to lead, motivate, and develop high-performing teams Excellent communication, analytical, and decision-making skills Proficiency with Microsoft Office and standard business applications Ability to travel daily between assigned store locations

Compensation & Benefits :

Base Pay:

$20•$22 per hour (approximately $41,600•$45,760 based on full-time hours)

Incentives:

Monthly store incentives and performance-based bonuses

Total Compensation Potential:

$50,000•$70,000+ annually , depending on store performance Benefits package includes medical, dental, vision, life insurance, paid time off, and ongoing leadership training uBreakiFix by Asurion is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Job Type:

Full-time Pay:

$20.00•$22.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): This position requires Background Check certification. Will you be able to achieve that? What percentage of the time are you willing to travel for work? Do you have any personal or professional tech/gadget (hardware) repair experience? How many years of Computer hardware experience do you have?

Experience:

Leadership:

1 year (Required)

Work Location:

In person