A Retail Store Shift Supervisor supervises staff at a retail store during a particular work shift. Works at an independent retail business or a store that is part of a large retail chain. Monitors store operations and conditions. Assists as needed with sales and customers and with stocking store merchandise. May be responsible for counting and depositing cash from store registers.
Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to join our team as a Shift Lead. This is a key role within our business to grow the number of dogs in daycare and explain the benefits of our services to our beloved pet parents! This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!
What we offer:
Let's look at what Dogtopia does for you! It's always bring your dog to work day! Education in basic dog obedience and training Fun, dynamic team culture with more than 240 locations Additional certification programs available based upon merit and interest Competitive hourly wages with flexibility in scheduling Learn key skills related to customer service, teamwork, or even sales! Now that we have the fun out of the way let's get into what you can offer us.
Qualifications:
Must love dogs Ability to spend up to 100% of work time standing Must be able to work Saturdays Ability to work cohesively with others in a fun, fast paced environment Strong customer service skills Shift leaders must meet the following requirements, demonstrate symbolic leadership as well as outstanding customer service both internally and externally. Responsibilities include but are not limited to: Create effective daily room schedule Make copies, receive and send emails as well as monitor confidential information that may be received through phone calls, emails or in person Record accurately health and behavioral notes in daily activity log and communicate those with both shifts Take dogs to appropriate playroom based on size and temperament and retrieve them Prepare lunches, feedings, medications and special needs lists based on parent's requests Maintains confidentiality in Dogtopia practices and all aspects of the business Proficient in POS software (training to be provided) Checking in and out of daycare dogs, and checking appropriate spa services for departure Noting which dogs owe for the day Checking in a boarding dog, confirming out date and pick-up time, spa services, emergency contact, feeding instructions, any medications required, noting every belonging brought and labeling everything accordingly Creating invoices for daycare and boarding dogs correctly Completing payment transactions both cash and credit Creating daycare passes/memberships and adding them to pet profile Conducts opening and evening closing procedures including transaction totals and balancing the cash drawer Greets all customers promptly and welcoming Utilize the 3 S system consistently with customers
SMILE, STORY, SATISFACTION
to set the example for the team Effectively communicates health and behavior concerns with customers in a professional manner Answers the phone system, transfers calls, takes messages and communicates messages in a timely manner Utilizes training opportunities for the team such as dog behaviros, billing issues, or customer complaints Maintains front desk supplies and inventory Actively communicates team developmental needs and issues with the General Manager and the entire management team regularly to ensure growth Proven ability to offer verbal and written feedback to team members to hold accountability to standards As part of the management team, it is expected that shift leaders may be assigned special projects, duties and responsibilities in addition to the above list to develop further growth towards management positions. Out of store events are one of these extra duties.
Job Types:
Part-time, Full-time Pay:
$16.00 - $18.00 per hour Expected hours: 25.0 - 39.0 per week
Benefits:
Employee discount Flexible schedule Paid training
Shift:
Evening shift Morning shift Application Question(s): Are you willing to work Saturdays?
