Key Responsibilities Assist the General Manager in overseeing all aspects of hotel operations, including Front Office, Housekeeping, Food & Beverage, Engineering, Sales, and Guest Services. Ensure compliance with IHG brand standards and company operating procedures. Lead, coach, and develop department managers and team members to foster a positive, high-performance culture. Monitor guest satisfaction scores, online reviews, and service recovery efforts to maintain exceptional guest experiences. Help manage labor, expenses, and departmental budgets while meeting financial performance goals. Analyze operating reports and identify opportunities to improve efficiency and profitability. Recruit, train, schedule, and mentor team members while promoting employee engagement and retention. Serve as Manager on Duty and respond promptly to guest concerns and operational issues. Conduct daily leadership meetings and ensure effective communication between departments. Maintain a clean, safe, and well-maintained property through regular inspections. Support revenue management initiatives to maximize occupancy and hotel profitability. Ensure compliance with all local, state, and federal regulations, including safety and health standards. Qualifications Minimum of 3-5 years of progressive hotel management experience Previous supervisory or department head experience required. Strong knowledge of Front Office, Housekeeping, and hotel operations. Experience with hotel property management systems (PMS) and Microsoft Office. Excellent leadership, communication, and organizational skills. Ability to multitask, solve problems, and make sound decisions in a fast-paced environment. Flexible schedule, including evenings, weekends, and holidays. Bachelor's degree in Hospitality Management or a related field preferred. Preferred Qualifications Previous experience with IHG brands is highly desirable. Strong financial acumen, including budgeting, labor management, and forecasting. Proven success improving guest satisfaction and operational performance. Benefits Holiday Inn Spring Lake offers a competitive compensation package and benefits, including: Competitive salary Performance bonus opportunity Medical, dental, and vision insurance Vacation, and Sick Time IHG employee travel discounts Training, development, and advancement opportunities Apply Today If you are a hospitality leader who enjoys developing teams, exceeding guest expectations, and contributing to a culture of excellence, we invite you to apply and become part of the Holiday Inn Spring Lake leadership team.
