Company Overview Americana Community Bank is dedicated to empowering small businesses within our local communities by fostering job creation, sustainable growth, and economic vitality. We are committed to delivering innovative financial solutions and building a supportive banking environment where our customers feel truly understood and valued. The Retail Banking Director drives branch leadership, personal and business deposit acquisition, cash management solutions, and overall operational excellence. Overseeing all retail branch networks, digital banking delivery channels, and facility operations, this role ensures maximum branch profitability, exceptional customer service leadership, and strict adherence to operating policies, IT security, and regulatory compliance. Regular travel to each of the branches is expected for the position. 1. LMA (Leadership, Management, and Accountability) Leads, manages, and holds direct reports (Lead Deposit Relationship Officer, Personal Lenders, and Retail Branch Managers) accountable to performance metrics, service standards, and operational targets. Directs team training, leadership development, and cross-departmental collaboration across all retail branch networks. 2. Branch Leadership & Operational Excellence Directs and evaluates daily branch operations, establishing high service standards across teller operations, cash handling, scheduling, and frontline customer digital adoption. Ensures optimal branch scheduling, staffing coverage, and service execution to deliver consistent, high-quality customer experiences across physical and digital delivery channels. Builds and manages the aggregated retail branch network operational budget—approving local branch event schedules, community sponsorship allocations, and customer appreciation spend across all locations. 3. Deposit Growth & Cash Management Oversight Drives the strategy and execution for overall deposit growth across both personal and business accounts and specialized deposit products. Drives the strategy and execution for total deposit growth across personal and business accounts, overseeing Cash Management sales strategy and deposit referral pipelines across DROs and retail staff. 4. Personal Lending Oversight & Support Provides general leadership and operational support for the personal lending function, including personal installment loans and mortgage lending programs. Ensures personal lending activities align with credit policies, specified decisioning authorities, and established loan processing standards. 5. Compliance, Facilities & Physical Security Governance Ensures all retail activities strictly comply with operating procedures, consumer protection laws, lending regulations, and audit readiness standards. Directs risk and fraud monitoring protocols alongside IT security guidelines across the branch network. Directs facility maintenance, vendor contracts, physical security hardware (cameras, locks, alarms), and building upkeep across bank assets, while managing office space lease agreements and tenant relationships in alignment with Risk policies. Experience Proven experience in retail banking management or leadership roles with a strong background in deposit sales, customer service, and team management. Strong relationship management skills with the ability to coach teams on customer communication strategies and sales techniques. Experience with fraud prevention tools and practices as well as cash handling procedures within a retail banking environment. Ability to analyze industry trends in retail banking to develop innovative strategies that enhance customer satisfaction and business growth. Join us at Americana Community Bank where your leadership will make a meaningful impact on our communities! We value energetic professionals who thrive on building relationships, driving sales success, and leading teams toward excellence in the dynamic world of retail banking.

Job Type:

Full-time Pay:

$80,000.00 - $120,000.00 per year

Work Location:

In person