Job Description As a Department Manager in Softlines, you will lead a team of passionate and knowledgeable team who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning, and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world. We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities and status as an employee of the Exchange. So, what can you expect as a Department Manager in Softlines at the Exchange? Promote a positive team and customer centric culture Lead a culture of accountability through clear expectations Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas Ensure customers have an extraordinary experience while shopping Greet every customer with eye contact and smile in your authentic way We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you! Job Qualifications At least 1 year of retail experience Previous experience in Apparel/Accessories/Prestige Brands preferred Able to learn and adapt to current technology needs Able to think quickly on the spot to answer customer questions Able to take initiative Able to share brand knowledge Able to lead teams to meet organizational objectives

Additional Qualifications/Requirements:

Excellent attention to detail Willing to cross-train and work in other areas of the store, as needed Must possess a welcoming and helpful attitude toward customers and other team members Excellent communication skills Basic computer skills Previous retail supervisory experience preferred Job Grade 3 Job Tier 1 Career Area Retail Operations Supervisor Yes Who We Are The Army & Air Force Exchange Service, also known as "the Exchange," is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen, and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan, and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve. Our Focus We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen, and their families. Job Qualifications One year of retail experience in retail store operations within the last two years is required. If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. Salary Minimum $20.60 Salary Maximum $34.46 Major Duties Manage financial and operational duties. Customer relations. Supervises, trains, and develops all sales staff associated with assigned areas. Perform other duties as assigned. Work Challenges Extended Duty Hours / Varying Work Schedules Shift Work 24/7 365 days/year Job Type Hourly Number of Positions Remaining 1 22-Aug-2026