Job Summary The Retail Manager oversees daily retail and customer service operations, ensuring efficient workflows, strong team coordination, and excellent customer support. This role manages retail staff, operational systems, and administrative processes while maintaining high standards of service through Zendesk, ShipStation, and Microsoft Office tools. The primary focus is assisting customers with placing live poultry orders and resolving questions or concerns before and after purchase from Cackle Hatchery LLC. Key Responsibilities Administrative Operations Monitor and respond to customer and internal emails daily. Review and manage staff schedules, absences, and calendar updates. Maintain and update annual training materials and operational guides. Manage permit renewals, documentation, and submission deadlines. Process invoices, mail-in orders, and related paperwork. Team Leadership Create and manage retail staff schedules Monday through Saturday. Monitor team productivity and provide coaching and support. Support and maintain the team's quality assurance program to ensure consistent service standards and operational accuracy. Lead team meetings to communicate updates, address challenges, and improve operations. Customer Support Handle escalated customer service issues and complaints. Resolve concerns related to orders, shipping, and live poultry care. Ensure customers receive accurate, timely, and professional assistance. Operational Management Oversee daily use and functionality of Zendesk and ShipStation systems. Manage office supply inventory and place orders as needed. Coordinate routine printer and scanner maintenance and servicing. Operations Management Oversee daily use and functionality of Zendesk and ShipStation systems. Manage office supply inventory and place orders as needed. Coordinate routine printer and scanner maintenance and servicing. Process order changes, cancellations, and adjustments when necessary. Technical Responsibilities Utilize Microsoft Office applications for reporting, documentation, scheduling, and communication. We operate primarily as a digital office, with nearly all documentation and administrative processes managed electronically using Microsoft Excel and other digital tools Qualifications Strong organizational, time management, and multitasking abilities. Proficiency with Zendesk, ShipStation, and Microsoft Office. Leadership or supervisory experience in retail or customer service preferred. 2+ Years of management experience Poultry background is preferred Excellent communication, problem-solving, and interpersonal skills. This position plays a key role in maintaining efficient retail operations, supporting team performance, and delivering high-quality customer experience. Join our team as a Retail Manager where you can make a significant impact on our company's success while fostering an engaging environment for both employees and customers.

Job Type:

Full-time Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Paid time off Parental leave Professional development assistance

Shift:

8 hour shift People with a criminal record are encouraged to apply

Education:

Associate (Required)

Experience:

Customer service: 2 years (Required)

Management:

2 years (Preferred)

Location:

Lebanon, MO 65536 (Preferred) Ability to

Commute:

Lebanon, MO 65536 (Required) Ability to

Relocate:

Lebanon, MO 65536: Relocate before starting work (Required)

Work Location:

In person