Production Department Operations Team Leader Store Manager Status Exempt Mission Contribution:

To ensure the efficient and cost effective operation and stewardship of Goodwill Retail Store to maximize profitability and increase training opportunities.

Function:

Under the supervision of the Store Manager, the Assistant Store Manager is primarily responsible for all aspects of the donor door, donation production and the training of team members as well as supporting the day to day store operations.

Essential Responsibilities:

Supervises and performs all job responsibilities within the retail store, including but not limited to:

Ensures 100% world-class customer service.
Opens and closes the store as required.
Under the supervision of the Store manager, the Assistant Store Manager hires, trains, develops, supervises, and evaluates assigned team members within the framework of MGI policies and procedures.
Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of the store.
Under the supervision of the Store Manager, the Assistant Store Manager schedules/maintains labor and payroll in accordance with the MGI policies and procedures.
Responsible for image, maintenance, loss prevention and security.
Under the supervision of the Store Manager, the Assistant Store Manager orders and maintains supplies for designated areas within the store budget.
Under the supervision of the Store Manager, the Assistant Store Manager is responsible for: o Monthly Safety Site Inspection o Incident/Accident reports o Purchase and supply orders o Team Member Meeting Minutes o Accurate data in required reports including but not limited to End of Day, Unprocessed, donor counts etc.

o Scheduling team members in ADP at least two weeks in advance o WESA Reporting o Work Requests (Maintenance, IT, etc.) o Meeting Production Requirements (Hang Counts, Pricer Tote Counts, etc.) o Team member retention o Team member training and Goodwill U o Ensuring donations leaving the store meet qualifications for the following:  E-Commerce  Salvage  Waste

Keeps informed for product knowledge, industry trends, and competitive pricing.
Cross-trained to assist as needed for Assistant Store Manager
Sales Floor
Performs assigned duties and responsibilities within the framework of our Guiding Principles and Core Values.
May be asked to participate in activities outside of Goodwill.
Attending in-service and related training as assigned by Store Manager.
Performs other duties as assigned by Store Manager.

MINIMUM QUALIFICATIONS

Minimum of two years of management/supervisory experience in a business (retail) setting preferred.
Bachelor's degree in business of related field preferred.
Strong leadership, interpersonal skills, and verbal and written communication skills.
Basic computer skills.

PHYSICAL REQUIREMENTS

Able to bend, reach and stand for extensive periods of time and lift up to forty pounds. May be required to lift heavier goods/items with the assistance of a team member.
Able to perform tasks that require repetitive motion, i.e., tagging or pricing products.
Manual dexterity is required.

SPECIAL REQUIREMENTS

Must open the store at least (2) times per week and must close the store at least (2) times per week, on time. This will result in managers opening and closing the store at least (4) days a week.
Must have reliable transportation. Critical Performance Factors
Efficiency (Location vs goal)
Transaction Value (Location vs goal)
Donor Value (Location vs goal)
Sales per Labor Hour vs LY (Location vs goal)
Sales vs Budget (Location vs goal)
Payroll as a Percent of Revenue (Location vs goal)
Budgeted Profit vs Actual Profit (Location vs goal)
Retention (New Hire 90 day retention and annual retention vs LY)
Administration
Performance management/Training (zero overdue)
Reporting-Quarterly Business Unit, Team Meeting Minutes, Safety,
Image
Operations
GGC Internal Audit metric score
Safety
GGC Safety metric score

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