Assistant Manager, Front Office (20901) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn. Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion. Job Summary

The Assistant Manager, Front Office supports the daily operations of the Front Office department. This role ensures exceptional guest service while supporting colleagues with the resources, tools, training, and guidance needed to succeed. They oversee the guest experience from arrival through departure, including guest preferences, service recovery, and issue resolution. Key Duties & Responsibilities Manage daily Front Office operations while maintaining service standards and operational efficiency

Ensure rooms are accurately assigned based on reservations, room categories, and guest preferences

Maintain a strong knowledge of room types, rates, discounts, and policies

Support the implementation of Front Office upselling programs

Maintain compliance with credit control procedures, ensuring appropriate approval for accounts exceeding established limits

Maintain a visible presence in public areas, particularly during peak periods, proactively engaging with guests

Ensure exceptional service throughout the guest journey, identifying opportunities to exceed expectations

Respond promptly to guest requests, complaints, and issues, ensuring appropriate follow-up

Document guest issues, communicating key concerns during daily team meetings

Cover shifts in other areas (Connectivity, Transportation, and Guest Services) during periods of high demand

Build relationships with guests to gather feedback, identifying opportunities to improve service

Lead, motiviate, and support Front Office colleagues while fostering a culture of trust, respect, and teamwork

Develop and deliver ongoing training, coaching, and mentoring to strengthen team knowledge

Ensure colleagues' adherence to hotel policies, procedures, standards, and expectations

Provide required reports to the Finance team and other relevant departments

Review Front Office SOPs, providing updates wherever needed to support continuous improvement efforts

Perform additional duties as required by the Manager, Front of the House or other members of management Skills, Experience, and Educational Requirements A minimum of 2 years of Front Office experience in a luxury hotel or resort setting

Previous management experience at the Assistant Manager level is preferred

Proven knowledge of hospitality operations, revenue management, and team development

Excellent written and verbal English communication skills

Strong interpersonal, listening, and problem-solving skills

Proficient in Microsoft Office, Opera, and other hospitality applications

Benefits Medical Insurance:

80% Employer-Covered (Full-Time, Year-Round Only)

Dental, Vision, and Life Insurance:

100% Employer-Covered (Full-Time, Year-Round Only)

401(k)

Program Participation:

4% Employer Match (Full-Time, Year-Round Only)

25 Days of Paid Time Off (Full-Time, Year-Round Only)

Subsidized Colleague Housing

Winter Season Pass Program:

Ski Pass or Fitness Pass (Subject to Availability)

Complimentary Transportation

Complimentary Meals on Shift

On-Property Discounts Across Food & Beverage, Wellness, and Retail

Travel Discounts Across Kerzner Properties Worldwide Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to: Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods

Frequent bending, twisting, stooping, reaching, and pulling

Lifting and carrying of loads weighing up to 50 pounds

Remaining in a stationary position for long periods

Constantly operating a computer and other office productivity machinery

Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc. Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.