Position Summary Responsible for overall branch performance, commercial operations, client relationships, revenue, and retail oversight. Commercial business priorities take precedence while maintaining compliance and customer service. Commercial Operations & Client Ownership Own commercial transactions, accounts, and client relationships. Prioritize commercial work in staffing and scheduling decisions. Serve as escalation point for dealers, financial institutions, and commercial clients. Oversee billing, invoicing, payments, and account maintenance. Retail Operations Oversight Ensure retail transactions, deposits, and reports are accurate and timely. Manage retail escalations without impacting commercial commitments. Align staffing to support operational demand. People Leadership & Accountability Lead, coach, train, and evaluate staff. Conduct corrective counseling and performance reviews. Build schedules and foster accountability and teamwork. Compliance, Financial & Operational Control Enforce policies and regulatory compliance. Oversee petty cash, receipts, billing, reconciliation, and inventory. Protect confidential customer and financial information. Skills & Qualifications 3-5 years of management experience in a regulated, high-volume environment. Knowledge of motor vehicle transactions, compliance, and financial controls. Strong leadership, analytical, organizational, and communication skills.