Store Manager Job Provider:

HMS Department:

Retail Reporting to: Retail Operations Manager Work location: In Store.

Working hours:

Full-time Status:

Indefinite Contract Hudson Group is an international retailer and distributor primarily involved in the sport and fashion wear sectors. The Group's head office is in Malta but is also present through offices in Italy, Cyprus, Morocco, Nigeria and Algeria. Though Hudson Holdings was founded in 2006, the Group's roots reach as far back as 1987 when the first pair of NIKE was sold in Malta. Role purpose The store manager's main objective is to oversee all operations essential for the smooth functioning of the store. This includes guaranteeing swift and polite service to customers to enhance both sales and customer satisfaction, while also upholding Hudson's reputation for excellence and professionalism. The key duties and responsibilities of the role are as follows:

Strategy & Market Analysis:

Responsible for carrying out actions raised on productivity reports drawn up by retail ops and country banner.
Be knowledgeable about customer's needs, complaints and suggestions, and deal with customer complaints and queries effectively and efficiently
Responsible for the adherence of brand guidelines

Commercial:

Adhere to brand guidelines and collection planning

Product Management:

Collaboratively with Retail Ops communicate feedback on customer buying trends and missed opportunities to

Brand Budget Management:

Accountable to adhere to the allocated store budget such as sales, payroll and operational costs

Team & Performance Management:

Responsible/ Inputs the execution of identified actions following mystery shopper reports
Accountable for the smooth functioning of retail stores by providing day to day training on customer service and store operations, ensuring that all staff receive all assigned training, thus ensuring a high standard of work and reaching the store objectives
Responsible for recruitment and selection of their shop according to brand guidelines, allocated headcount and adhering to payroll budget.
Responsible to create store rosters that deliver the resource needs of the store and to ensure accurate timesheet reporting
Responsible to ensure that VM guidelines are adhered to
Coordinating store employees by establishing working areas, product specialisations, and work rosters
Responsible to ensure that the retail outlet is well maintained and coordinate and monitor all repair or upgrading work carried out in the retail outlet
Responsible to ensure that the Sales Assistants have all required support in terms of equpment and products to provide a more efficient and professional service
Ownership of staff appraisals.

Customer Care:

Ensure that outlet visitors are provided with a unique experience in line with the company branding
Responsible to check that all items within the shop are free of defects, properly displayed and correctly priced.

Health & Safety:

Responsible to ensure that all security measures are in place and functioning adequately, reporting in the case that they are not

Direct Reports:

Assistant Store Manager
Senior Sales Assistants
Sales Assistants
Stock Room Keeper
In Store Visual Merchandiser. KPIs
Responsible for own store P&L
Top Line Sales
Completion of all assigned training for team
Staff Retention
Labour Costs (shared decision with Retail Ops)
Mystery Shopper Ratings
Conversion Rates - UPT, ATV
Direct operation costs
Stock Loss Core competencies, knowledge, and experience
A minimum of 2 years' experience working in a retail store, ideally occupying a supervisory or leadership role
Familiarity with financial and customer service principles
Proficient user of MS Office
Leadership and organizational abilities
Interpersonal and communication skills
Problem-solving attitude
Flexibility to work in shifts
Sales driven with a good understanding of KPI's, in order to keep the team updated and push to reach targets;
Business acumen to be able to take commercial decisions
Strong communication & feedback to direct team including key HQ departments;
Mentor and pass on any training and knowledge provided to team.

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