A Retail Associate Manager assists the manager at a retail store, either an independent business or a store that is part of a large retail chain. Supervises sales associates and retail store operations. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. May prepare work schedules and hire, train and evaluate sales associates. May supervise warehouse, cleaning, maintenance or security staff. Assists with resolving customer complaints.
Responsibilities include assisting the Store Manager in the management of all facets of store operations in support of the Goodwill Mission.
ESSENTIAL DUTIES & RESPONSIBILITIES
Foster and maintain a positive store culture for employees, participants and customers Effectively recruit, hire, develop, supervise, schedule and evaluate store personnel; supervise volunteers Provide on-the-job training and onboarding for new and existing employees Complete daily breakdown audit, store bank deposit, and reconciling cash drawers Assure donations are processed within 24 hours of receipt Support all Mission-related programs in the retail store Ensure customers are treated in a fair, courteous, and efficient manner Maintain a safe working/shopping environment. Investigate and document all accidents/injuries/incidents Assist the Store Manager in maintaining an effective loss prevention program for the store Ensure adequate merchandise colorization and categorization of store inventory Create timely store sales events to achieve additional revenue Responsible for authorizing store discounts according to agency standards Ensure all store salvaging is completed in a timely and safe fashion Promote diversity in the work place through hiring practices with assistance from the Human Resources Department Meet or exceed the attendance expectations for this position Must be able to assist at other store locations Must be able to work all closing shifts Actively maintain a safe, healthy, and positive environment that promotes the physical and emotional well being of employees, customers, and participants Other duties as assigned
INDIVIDUAL DEVELOPMENT & PRODUCTIVITY
Personally participate in ongoing cross training opportunities, education and development as well as supporting others in their efforts to develop. Working relationship with supervisor, co-workers, and inter-departmentally. Must have good supervisory and customer relations skills. Must have the ability to apply sound judgment and common sense across a variety of situations. Must have excellent verbal and written communication skills.
ORGANIZATIONAL DEVELOPMENT
Educate customers and the community about the mission and vision of the organization. Demonstrate the Goodwill core values through actions and words.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
Bachelor's degree in business, marketing, or related field preferred One (1) years' experience in a retail setting required One (1) years' experience in a lead or supervisory capacity required
CERTIFICATES, LICENSES, REGISTRATIONS
None required
KNOWLEDGE, SKILLS AND ABILITIES
Must be able to work flexible hours as required in order to meet operational needs of the store. Must have good marketing and merchandising ability. Must have knowledge of clothing and fashion trends. Must be a self-starter.
PHYSICAL DEMANDS
Medium Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.
