A Retail Associate Manager assists the manager at a retail store, either an independent business or a store that is part of a large retail chain. Supervises sales associates and retail store operations. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. May prepare work schedules and hire, train and evaluate sales associates. May supervise warehouse, cleaning, maintenance or security staff. Assists with resolving customer complaints.
Village Super Market is hiring - Customer Service Manager Role Available Exceptional customer service starts with exceptional leadership—and we're looking for a people-focused leader who is passionate about creating outstanding shopping experiences while developing engaged, high-performing teams.
About Us:
For more than 80 years, Village Super Market has proudly served communities across the tri-state area through our family of brands, including ShopRite, Fairway Market, and Gourmet Garage. We are a family-led, growth-focused organization built on quality, service, innovation, and community — with fresh foods at the heart of the customer experience. About the
Role:
The Customer Service Manager is responsible for leading all front-end operations, ensuring an exceptional customer experience while supporting associate engagement and operational excellence. This role oversees Cashiers, Customer Service, Self-Checkout, Bookkeeping, Online Pickup & Delivery (where applicable), Courtesy, and other front-of-store functions, partnering closely with store leadership to deliver outstanding service, maintain operational standards, and develop high-performing teams.
What You'll Do:
Lead, coach, and develop front-end associates to deliver exceptional customer service and operational excellence Oversee all front-of-store departments, including Cashiers, Customer Service, Self-Checkout, Bookkeeping, Courtesy, and Online Pickup & Delivery operations where applicable Drive customer satisfaction by resolving concerns, responding to feedback, and implementing programs that enhance the shopping experience Support hiring, onboarding, training, scheduling, recognition, and ongoing associate development Ensure compliance with payroll budgets, company policies, safety standards, and operational procedures Monitor key performance metrics, reports, and customer feedback to identify opportunities and improve results Train associates on front-end technology, equipment, and operational systems while supporting troubleshooting as needed Foster a culture of safety, accountability, teamwork, and inclusion across all front-end departments Partner with store leadership to execute company initiatives, maintain merchandising standards, and support community engagement programs
What We're Looking For:
Leadership experience in grocery retail, customer service, or front-end operations Strong knowledge of retail operations, customer service best practices, scheduling, and associate development Proven ability to coach, motivate, and develop high-performing teams Strong communication, organization, and problem-solving skills Experience using retail technology, reporting tools, and Microsoft Office applications Ability to manage multiple priorities in a fast-paced retail environment Commitment to delivering exceptional customer experiences while maintaining operational excellence Why Join Village Super Market? Family-led culture focused on people, growth, and development Opportunity to lead one of the most visible and impactful areas of the store Collaborative environment that values innovation, teamwork, and customer service excellence Career growth opportunities across multiple banners and locations Competitive salary, comprehensive benefits, and professional development If you're passionate about creating exceptional customer experiences, developing great teams, and leading with purpose, we'd love to connect.
Pay:
$64,000.00 - $80,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Opportunities for advancement Paid time off Vision insurance
Experience:
Assistant manager: 2 years (Required) Customer service: 4 years (Required) Ability to
