JOB DESCRIPTION

Lead and prioritize shop operations to maximize technician productivity, equipment utilization, and cost control. Manage the Rents Service Dashboard, including down equipment, make-ready units, rental damage, and customer repairs. Oversee work order processing, WIP management, invoicing, and warranty compliance to ensure timely and accurate completion. Partner with Rental Management to align repair priorities with business needs. Supervise, coach, and develop Shop Service Technicians and the Service Advisor through ongoing feedback and performance reviews. Maintain a safe, clean, and compliant work environment while enforcing Foley policies and safety standards. Provide technical support, warranty guidance, and process improvement leadership to enhance shop performance and profitability. Review repair estimates, obtain customer approvals when needed, and ensure quality repair execution.

RECOMMENDED QUALIFICATIONS

Associate degree in Diesel Technology, Heavy Equipment Technology, Business Management, or a related field preferred. ​ Five or more years of experience in the heavy equipment, construction equipment, rental equipment, or diesel service industry required. ​ Previous supervisory, lead technician, or service management experience preferred. ​ Proven ability to deliver exceptional customer service ​ Excellent negotiation, organizational, interpersonal and communication skills; both verbal and written. ​ Experience with Microsoft Office, Microsoft Excel, Microsoft Word and other related software. Equal Opportunity Employer Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status. This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.