Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
GO
Goodwill of WNY
Retail Store Manager
Career Insights for Retail Store Manager
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on New York data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Retail Store Manager manages a retail store, either an independent business or a store that is part of a large retail chain. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. Supervises sales, warehouse, cleaning, maintenance and security staff and prepares work schedules. Responsible for resolving customer complaints.
$54,299 / year median in New York
+3% projected growth
Job Description
Now Hiring:
Store Manager Lead a team. Drive results. Change lives starting in your store. If you're an experienced retail leader ready to own a business, grow high‑performing teams, and make a real impact in your community, this is your opportunity. As a Store Manager , you'll take full ownership of store performance by balancing people leadership, operations, financial results, and mission impact. You'll lead with purpose while developing talent and driving results in a fast‑paced retail environment. Why This Role Stands Out ✔ Full ownership of store performance and team leadership ✔ Meaningful, mission‑driven work that matters ✔ Strong partnership with senior retail leadership ✔ Competitive pay, bonus eligibility, and growth opportunity What You'll Do As the Store Manager, you are the leader of your business. Own all aspects of store operations including production, sales, customer service, and team development Develop and execute daily, monthly, quarterly, and annual operating plans to achieve budget and performance goals Build, lead, and inspire a high‑performing team including Assistant Store Manager(s), Cashiers, Production Teams, and Donation Attendants Interview, hire, onboard, train, coach, and develop team members at all levels Oversee scheduling and staffing to support store volume, special events, and peak times Lead performance management including coaching, corrective action, performance improvement plans, and evaluations Monitor inventory and donation levels; partner with the warehouse to meet sales and production targets Partner with Human Resources, Safety, Loss Prevention, Finance, Marketing, and other support teams to meet business goals and ensure compliance Confirm daily sales reports, cash handling, deposits, and required reporting Resolve customer concerns while building long‑term, positive community relationships Ensure the store is clean, organized, welcoming, and visually appealing at all times Play a key role in driving company culture, change initiatives, and continuous improvement Who You Are You're a confident, people‑first leader who knows how to run a business and build a team. A strong, visible leader who thrives in a fast‑paced retail environment Skilled at motivating, coaching, and holding others accountable Organized, detail‑oriented, and comfortable managing multiple priorities Calm under pressure with sound judgment and decision‑making skills Mission‑driven and energized by serving others and your community Aligned with our values: Own It- Dare to Excel
- Be Bold
- Be Extraordinary
- We Win Together What You Bring 5+ years of retail management experience Bachelor's or Associate's degree in Business or related field preferred (or equivalent experience) Reliable vehicle and valid NYS driver's license (local travel required) Strong verbal and written communication skills Proven ability to lead teams, manage performance, and drive results Proficiency with Microsoft Office or similar systems A passion for service, leadership, and continuous improvement Physical Requirements Ability to sit, stand, bend, reach, and walk for extended periods Perform repetitive tasks such as tagging and hanging merchandise Lift, push, pull, and carry up to 50 lbs.