Pay Rate Starting at: Level $18.50/ hr Rates of pay are determined by previous experience and labor contract seniority. SUMMARY The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Assistant Office/Service desk manager is responsible for ensuring superior customer service and control of losses through efficient management of service desk and bookkeeping operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prioritize multiple tasks without constant supervision
• Handle cash, checks, and other media and distinguish between various forms of currency
• Responsible for proper cash and media reconciliation at the end of each shift
• Maintain a clean and organized environment around the service desk and bottle area
• Answer incoming telephone calls and direct to correct person/department
• Inform manager on duty and/ or office manager of any problems or important information
• Assist Service Desk manager in selection, training, and development of service desk and bookkeeping associates
• Complete all necessary paperwork relating to Bookkeeping and Service Desk Department
• Follow all Federal, State, and Local regulations as well as company policies regarding Service Desk operations, safety, and sanitation
• Ensure all security procedures are followed to protect from internal/external theft
• Maintain efficient use of supplies
• Confirm all equipment is in proper working condition
• Report any information/ problems to Service Desk manager
• Act in place of Service Desk/Bookkeeping manager when they are absent
• Follow direction of managers, as given

MINIMUM QUALIFICATIONS

Must be 18 years of age

EDUCATION AND EXPERIENCE

• Ability to read, write, and perform basic math functions
• Possess basic computer skills
• Possess strong communication skills

PHYSICAL REQUIREMENTS EQUIPMENT USED

Operation of the following:

• Cash Register
• Money Order Machine
• Lottery Vending Machine (must be 18yrs of age)
• Lottery Machine
• Coinstar (Must be 18 yrs. of age)
• Western Union System
• Computer
• Certegy Check Cashing System
• Safe
• Tickets Terminal
• Coin Wrapper (Must be 18 yrs. of age)
• Telephone System
• Currency Counter
• Adding Machine/Calculator
• Ladder (must be 18 yrs. of age)
• Bottle Machine(Must be 18 yrs.

of age) Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws. Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.