A Retail Associate Manager assists the manager at a retail store, either an independent business or a store that is part of a large retail chain. Supervises sales associates and retail store operations. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. May prepare work schedules and hire, train and evaluate sales associates. May supervise warehouse, cleaning, maintenance or security staff. Assists with resolving customer complaints.
Pay Rate Starting at: Level $18.50/ hr Rates of pay are determined by previous experience and labor contract seniority.
SUMMARY The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Assistant Office/Service desk manager is responsible for ensuring superior customer service and control of losses through efficient management of service desk and bookkeeping operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Prioritize multiple tasks without constant supervision
Handle cash, checks, and other media and distinguish between various forms of currency
Responsible for proper cash and media reconciliation at the end of each shift
Maintain a clean and organized environment around the service desk and bottle area
Answer incoming telephone calls and direct to correct person/department
Inform manager on duty and/ or office manager of any problems or important information
Assist Service Desk manager in selection, training, and development of service desk and bookkeeping associates
Complete all necessary paperwork relating to Bookkeeping and Service Desk Department
Follow all Federal, State, and Local regulations as well as company policies regarding Service Desk operations, safety, and sanitation
Ensure all security procedures are followed to protect from internal/external theft
Maintain efficient use of supplies
Confirm all equipment is in proper working condition
Report any information/ problems to Service Desk manager
Act in place of Service Desk/Bookkeeping manager when they are absent
Follow direction of managers, as given
MINIMUM QUALIFICATIONS
Must be 18 years of age
EDUCATION AND EXPERIENCE
Ability to read, write, and perform basic math functions
Possess basic computer skills
Possess strong communication skills
PHYSICAL REQUIREMENTS EQUIPMENT USED
Operation of the following: Cash Register Money Order Machine Lottery Vending Machine (must be 18yrs of age) Lottery Machine Coinstar (Must be 18 yrs. of age)
Western Union System
Computer
Certegy Check Cashing System
Safe
Tickets.com Terminal Coin Wrapper (Must be 18 yrs. of age)
Telephone System
Currency Counter
Adding Machine/Calculator
Ladder (must be 18 yrs. of age)
Bottle Machine(Must be 18 yrs. of age) Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws. Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.
