Position Summary The Mechanic Shop Manager is responsible for overseeing the daily operations of the automotive repair shop, ensuring the shop runs efficiently, profitably, and professionally. This position manages techniciansand support staff, coordinates workflow, maintains high customer service standarsds and helps drive the overall financial performance of the business. Mechanical experience is HIGHLY preferred here. A retired or expert academic mechanic is an ideal candidate. The ideal candidate is an experienced automotive professional and strong leader who can balance customer service, technician productivity, quality control, inventory, scheduling and shop profitability. Key Responsibilities 1. Shop Operations oversee the daily operations of the repair shop and ensure an efficient workflow. assign the prioritize work for the technicians based on their skill level, workload and urgency of job. monitor repair orders from check-in through completion and delivery. ensure vehicles are repaired accurately, efficiently and according the manufacturer specifications. monitor technician productivity, efficiency and quality of work. maintain a clean, organized and professional shop environment ensure all equipment, tools, and shop facilities are properly maintained. manage parts ordering, inventory, returns and vendor relationships 2. Customer Service provide exceptional customer service and maintain strong customer relationships assist service advisors with difficult or complex customer concerns or situations. communicate clearly with customers regarding repairs, timelines, and recommendations when needed. handle customer complaints and resolve issues professionally. ensure customers receive accurate information and a positive overall experience. 3. Team Leadership hire, train supervise, and evaluate technicians and shop employees as needed. establish clear expectations for productivity, quality, attendance, professionalism, and teamwork. hold employees accountable for meeting performance standards conduct regular team meetings and communicate shop goals and expectations help create a positive, respectful, and productive work environment address employee performance and disciplinary issues when necessary. 4. Financial & Performance Management monitor daily sales, labor hours, parts costs, and overall shop profitability. track key performance indicators such as labor sales, average repair order, technician productivity and car count. work with service advisors and technicians to identify additional needed repairs and maintenance opportunities. help establish and achieve monthly sales and profitability goals monitor expenses and look for ways to improve efficiency and reduce unnecessary costs. review completed repairs orders for accuracy and profitability. 5. Quality Control and Safety must have valid Drivers License and the ability to move cars. previous experience in an automotive repair shop or dealership environment previous management or supervisory experience preferred. strong knowledge of automotive repair and maintenance ability to understand diagnostic and repair recommendations strong leadership and communication skills excellent organizational and time-management abilities. ability to work in a fast paced environment and manage multiple priorities. strong customer service skills basic understanding of shop financials, labor rates, parts, margins and profitability. experience with automotive shop management software such as Tekmetric is a plus. Preferred Experience Service Advisor, Shop Foreman, Lead Technician or Shop Manager experience Experience managing technicians and service advisors. Experience with digital repair order and inspection systems Experience tracking shops KPIs and improving technician productivity. Performance Expectations The Shop Manager will be expected to: maintain an efficient daily shop work flow meet or exceed established sales and profitability goals maintain high technician productivity and efficiency maintain strong customer satisfaction and retention minimize comebacks and quality control issues maintain a professional and safe workplace develop and retain a strong automotive service team ensure repair orders are accurate, complete and properly documented. Schedule Full time position, Monday-Friday. Schedule may include extended hours depending on shop operating hours and business needs. Compensation Competitive salary or hourly compensatioin based on experience, with potential performance-based bonuses tied to shop sales, profitability, productivity and customer satisfaction. Consummate with experience - 75K-110K per year plus potential performance-based bonuses.

Pay:

$75,000.00 - $110,000.00 per year

Benefits:

401(k) 401(k) matching

Work Location:

In person