Retail Pharmacy Manager

Job Summary :

Lead and manage daily operations of a retail pharmacy, ensuring safe, efficient dispensing services, compliance with regulations, and high-quality patient care. Oversee staff, inventory, financial performance, and drive continuous improvement in clinical and retail workflows

Responsibilities:

Supervisory & Leadership Supervise, train, and mentor pharmacists, technicians, and support staff. Recruit, interview, evaluate performance, and deliver feedback. Operations & Patient Care Ensure accurate, timely dispensing of prescriptions and meeting safety protocols. Provide medication counseling, immunizations, and manage drug therapy optimization. Collaborate with healthcare providers to improve therapeutic outcomes. Inventory & Compliance Oversee inventory procurement, including controlled substances, and maintain stock levels. Enforce storage standards, expiration tracking, and manage regulatory documentation for controlled drugs. Ensure compliance with state and federal pharmacy laws, accreditation, and security standards. Financial Management & Administration Manage budgets, forecast demand, monitor expenses, and drive revenue growth Handle insurance billing, claims processing, and optimize formulary adherence. Maintain required documentation—budgets, performance metrics, licensing renewals. Quality & Process Improvement Develop, review, and implement pharmacy policies and procedures. Lead quality assurance initiatives aimed at reducing medication errors. Introduce new clinical services (e.g., MTM, immunization clinics) and track outcomes. Customer Experience Ensure high patient satisfaction—address feedback, resolve complaints, maintain store appearance. Engage in community outreach and promote new in-store pharmacy services.

Qualifications/Requirements:

Experience:

PharmD (Doctor of Pharmacy) or equivalent degree. Active pharmacist license in practicing state.

Preferred:

Immunization certification Minimum 5 years pharmacy practice with at least 2 years supervisory experience. Proven experience in retail pharmacy operations; exposure to clinical or hospital workflows a plus.

Education:

PharmD required; advanced degree (MS, MHA, MBA, or MPH) preferred.. Licenses /

Certifications:

Current NYS pharmacist license required, or eligible to obtain within 90 days of hire.

Other: